Refund not received

[#1]

Hello Upwork,

I had a dispute with a freelancer and we finally came to an agreement on the refund. The money was sitting in escrow. Part of escrow was given to the freelancer (per Upwork's approval) and part was supposed to be refunded to me. It was done on January 7th. I still have not received any money back to my credit card. How do I get my money back?

Thanks

[#2]

Hi Marina,

I checked and can confirm that the refund was processed but the funds were returned back to your Upwork account as opposed to your billing method. Since it's already on your account, you have the opportunity to use it for any future or current jobs. Would you like to get them back to your billing method instead?

Thank you.

[#3]

I would like them to be returned to the original billing method. What do I need to do to get that done?

Thanks

[#4]

Hi Marina,

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

[#5]

Hi Joanne!

I've the same issue. My freelancer refunded me all the amount two weeks ago. The money was sitting in escrow. I still have not received any money back to my credit card. How do I get my money back?

Thanks

[#6]

Hi Warda,

I checked the refund I believe you're referring to and it looks like it was successfully processed on our end. Could you please check with your bank or payment method provider about this transaction? Please, note that the refund would be send to the same payment method that was used to fund the original milestone.

[#7]

Hi Valeria,

I have the same issue its been more than 3rd week now when my money was refund sent but i didn't received it untill yet. I would like to receive it back to me ASAP because its already too late now!

**Edited for Community Guidelines**

Thank you.

[#8]

Hi Amna,

Thank you for reaching out to us. Arjay here stepping in for Valeria. I have checked the refund transaction you're referring to and it looks like it's been credited to your mastercard on file. Let me know if there's anything else I can assist you with.

[#9]

Hi Arjay,

Thank you for looking into this matter but I've contacted bank multiple times and they replied me same that check the details from your sender.

Could you please look again and provide me any info that proofs the competion of the transaction to my card ending **Edited for Community Guidelines**. I've also check the statement and doesn't reflect to it as well. Please guide me how to solve this issue.

Thanking you in advance.

[#10]

Hi Amna,

Thank you for following up on this. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further.

[#11]

hello annie

my freelancer gave me 80 dollar refund and now it is stuck pending in transaction history.

i want receive it back to original billing method paypal.

you can help? thank you.

[#12]

Hi Luc,

I would be happy to help. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#13]

Hi Nikola

Sorry, 

I think I have a similar problem as Marina above! I've arranged a refund with 2 freelancers, both said they confirmed it, but I've been waiting for the refund for several days now! It's $200 and $600 so together $800 that I should get refunded!

Thank you for your help in advance
thanks
Josef

[#14]

Hi Annie,

Sorry, 

I think I have a similar problem as Marina above! I've arranged a refund with 2 freelancers, both said they confirmed it, but I've been waiting for the refund for several days now! It's $200 and $600 so together $800 that I should get refunded!

Thank you for your help in advance
thanks
Josef

[#15]

Can i get a member from upwork to look into escalate my issue that i posted? i would hate to think Upwork would be complicit and willing allow scamming and fraud on their platform

[#16]

Hello Valerie,  

I'm facing the same issue here and it's been more than a month and I haven't received my money into my bank account.

[#17]

Hi Fai,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#18]

Hello, I also have the same issue, the refunded money is just sitting on upwork. I need it refunded back to my original payment method.

[#19]

Hi Clover,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#20]

Hi Joanne,

Sorry, 

I think I have a similar problem as Marina! I've arranged a refund with 2 freelancers, both said they confirmed it, but I've been waiting for the refund for several days now! It's $200 and $600 so together $800 that I should get refunded!

Thank you for your help in advance
thanks
Josef

[#21]

Hi sir Luigi I also didn't receive my refund the refund was called on 2 june its 6th june now Kindly refund my 30$ to my bank account, i used my client profile i hired someone but he didn't respond so i cancel the project now am waiting for refund.

Check attachment please

Thanks

[#22]

Hi Amjid,

Thank you for your message. Please note that refund credits can take up to five business days to appear on your account. Let me know if you still can't see the amount reflected on your account then we can initiate a trace for you. 

[#23]

Hi arjay, its 8th june and i call refund on 2nd June still zero response related kindly look into this issue 

[#24]

Hi AMJID,

The fifth business day from the refund request date would be June 9 UTC. Please let us know by June 10 if you still don't have the funds so we can initiate a trace for you.

[#25]

Hi Luiggi,

I refunded the amount back to my client since we failed to recover his app.

The refund says pending, could you please check that up for me?

How long would it take for my client to receive the amount back?