Upwork plus refund

[andrea_maria_s]

Hello. I requested a refund for Upwork plus subscription here, and now I see that  "Customer Support debited my account". It took all of the 70 connects, but my current plan is still Upwork plus. Also, I haven't got the refund. What should I do?

[LuiggiR]

Hi Andrea,

I can see that one of our agents reached out to you via this support ticket. Please consider following up on your open ticket and kindly communicate through that ticket if you have any questions so that the team can assist you more effectively.

Thank you.

[andrea_maria_s]

Thank you Luiggi. I'm sorry, now i see your earlier response. I'm new in this community.