We are unable to authorize your card. Please add another billing method or contact your issuing bank

[#1]

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

[#2]

Hi Sumaya,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.

[#3]

Hi, I want to initiate a contract. So I need to add my master card. But I'm getting this error
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

[#4]

Hi Nadir,

Just to confirm, are you trying to hire a freelancer or you're trying to do something else? Thank you.

[#5]

I am also facing this issue plz resolve it 

[#6]

Same issue while trying the update the billing method. Requesting for a quick response.

[#7]

Hi Prashant,

Could you please try to use this link to see the billing options available to you and add one of those? Let us know if the issue persists. 

[#8]

Thanks but I checked those before adding the billing method and also used
alternate browser ( deleting cache ) ##- Please type your reply above this
line -##

[#9]

Hi Prashant,

I checked your account, and it looks like the decline error was from your bank. You may want to reach out to them so that they can assist you further. Thank you.

[#10]

Please I'm having the same problem. How did you solve yours

[#11]

problem i am also facing 

[#12]

Hi,

Yes having the same issue while buying connects, please assist me.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Thanks

Rakesh

[#13]

Hi Rakesh,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

[#14]

Andrea,

I am not using Credit Card, I am using a Debit card. I discussed to the bank and other online payments are working fine, Please assist me.

Thanks

Rakesh

[#15]

Hi Rakesh,

I'd like to confirm the information that Andrea shared with you. You will need to reach out to you card issuing bank so that they can look into this for you. You may also consider another billing method. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

[#16]

Hi,
if you are using internet banking,
Steps:
1: Go to debit card settings
2: Check international usage is enabled or disabled
3: Please enable international usage
4: and try again.

[#17]

Thanks, Ismail D

I enabled international usage using banking services and it's working fine.

Now, I have new connections.

Thanks a lot 

[#18]

I am trying to update my membership plan. When I am add payment method I am getting this error (screenshot attached). I have contacted with the issuing bank also they said your card is working at our end please cordinate with your merchant where your are charging your card.

[#19]

Hi Kumail Raza,

A member of the team has reached out to you already regarding this concern. You should also be able to access the ticket directly here.

Thank you!

[#20]

Hello,

I have the same issue I can't send a job offer to the freelancer its very much annoying that I tried 10 times to send the offer but the payment method declined I used a Visa card although it says that your primary billing method is added successfully. But when I proceed to hire the freelancer it gives the error. Please resolve this issue ASAP.

AB

[#21]

Dear Kumail and all others,
We all have same issues and this is very clear that all banks have no issues. As per banks customer service it is sure that this is at upworks end. But unfortunately all members said that wait n watch. I am sitting and waiting for' the connects to send proposals.
Kindly lets all make a request to upwork team that sort this out on priority.

[#22]

Hi Muhammad,

Just to confirm, our team has already reached out to you via ticket to assist you further with purchasing connects. You can access your tickets on this Link, thank you.

[#23]

Hi, sorry to but in but I have the same issue. So, I was able add the details but when I enter it theres an error message. Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank. and bank said its okay to use. Can you please help me?

[#24]

Hi Arriane,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#25]

Hi Upwork team,

I am new to Upwork and want to purchase connects for me to able to submit my proposal. When I entered all the details on my debit mastercard, it said: 

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Please help me on this. Thank you.

[#26]

Hi Cris,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.