7994af01
Member

subcontractor not paid

I paid for some completed work on Jun 25, 2018. The amount was marked as returned on my Upwork account on Jun 30, 2018. The subcontractor claims he hasn't been paid due to his account being blocked.The creditcard company told me that the transaction was pending and I had to wait for my statement to know for sure if the payment was going through or not. I've got my statement today and the payment has now gone through. I checked my Upwork account and it is in credit by the amount I have paid.

 

Can I get a refund for the credit on my upwork account or should I ask the creditcard company to issue a chargeback? Subcontractor still not been paid...

 

 

 

2 REPLIES 2
g_vasilevski
Member

Hi Jody,

The funds have already been refunded back to your Upwork account, you can also use the funds to fund another contract. If you would like to withdraw them to your bank account let me know and our customer support team will reach out to you to assist you with this. Thank you.

~ Goran
Upwork

Thanks I spoke to customer support and it's all sorted now.