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upwork should protect our rights as clients

Active Member
Sayf A Member Since: Jan 2, 2019
1 of 7

as a client and project manager,

i am wondering why there is a block option in the platform? 

is that an option for the freelancer to use it after cheat on us as clients? 

I had a problem with a freelancer who did for me a service and it worked fine

and then after 14 days i found that it was he uses a trial version plugin that  stopped working after 14 days 

even I can't edit the feedback that I gave to him which was super high 

the freelance know about it and told me to wait for 14 days because he is busy then said sorry I don't know how and blocked me 

 

I don't have a problem with the amount paid it is not much but the idea is that if this happens with small-scale services and I can not even edit the feedback then how I can manage big scale projects through upwork platform 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 7

Hi Sayf,

 

I'm sorry to hear about your experience with this freelancer. Can you please share more information by sending me a PM? You can send me a PM by clicking on my name. Thank you!

Joanne
Active Member
Sayf A Member Since: Jan 2, 2019
3 of 7

Hi Joanne 

I have sent you a PM one month ago and waiting for your replay every week but nothing received from you 

please let me know 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 7

Hi Sayf,

Could you please send me the me PM as well so that I can assist you further? Thank you.


Untitled
Community Guru
Heaven H Member Since: Nov 24, 2015
5 of 7

@Sayf A wrote:

 

I don't have a problem with the amount paid it is not much but the idea is that if this happens with small-scale services and I can not even edit the feedback then how I can manage big scale projects through upwork platform 


 

Check the submitted work more carefully, and make sure to check it before you close the contract. You should know everything about the project at the time you submit feedback, including whether you were cheated.

 

Of course freelancers can close the project before you want it closed, but they are less likely to do that if you haven't paid them yet, so make sure to check the work before you release a fixed-price payment or soon enough to stop payment on an hourly contract.

 

If you don't have the expertise to make sure the work is done correctly, hire a project manager.

 

Break big projects up into smaller tasks and stop working with freelancers who can't properly complete the smaller tasks.

Community Guru
Preston H Member Since: Nov 24, 2014
6 of 7

re: "Upwork should protect our rights as clients."

 

Upwork is primarily client-centric, and provides extraordinary rights to clients. This is as it should be.

 

Clients' rights are protected here far more than through other ways to hire people.

 

I'm very sorry to hear that a client (the original poster) had a negative experience while using Upwork. But this is due to inexperience and a failure to utilize the many client-protecting features built into the platform. The good news is that the original poster simply needs to learn how to use Upwork's tools more effectively, and he can accomplish his goals.

Community Guru
John K Member Since: Feb 17, 2015
7 of 7

As a project manager, it was a bit lax of the OP not to check if the plugin was licensed but it was negligent if not unethical for the freelancers to install a 14 day trial version of a plugin without notifying the client.

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