A Drastic Decrease in JSS

2978705a · ‎11-17-2021

Hi,

Can anyone give me info on why I dropped from being a Rising Talent to a 69% JSS, although I have 5-star reviews.

Can only 1 cancelled contract drop my JSS that drastically? Do completed projects without feedback affect JSS?

I've been trying to contact support, to no avail.

AveryO · ‎11-17-2021

Hi Tobi,

It looks like you've only started recently on Upwork. If you have not completed a job in the past months, it might mean that there are not enough jobs in your 12- or 24-month window to calculate a 12- or 24-month Job Sucess Score from, so it has to calculate your JSS from your 6-month windows. Also, contracts fall out of your calculation windows.

Also, factors such as private and public feedback, the dollar weight of the projects you've completed, and the long-term relationships with your clients can have an impact on your overall score. You may want to check this help article to learn more.

~ Avery

petra_r · ‎11-17-2021

Tobi T wrote:
Can anyone give me info on why I dropped from being a Rising Talent to a 69% JSS, although I have 5-star reviews.

Stars are largely irrelevant, it's the private feedback that counts.

You only have 3 contracts with feedback, so every outcome counts very heavily.

Tobi T wrote:
Can only 1 cancelled contract drop my JSS that drastically?

Yes.

Tobi T wrote:
Do completed projects without feedback affect JSS?

No