Account Suspension Solution

[mohammedibrahi63]

Hi, I'd like to know how long it takes for Upwork to reinstate my account after it has been suspended. My acccount was suspended last night due to a violation of Community Guidelines, which is obviously a mistake from my end. But I replied to the email sent to me from support with the confirmations needed and still haven't gotten a response yet. And neither can I get help from other support areas. It would be great to know how long the process takes or what else I need to do before it can be back online so I continue applying to projects with the Policy very well in mind now.

[abbas_tauseef]

If the trust and safety or any other support team needed a confirmation from you, you'll get your account back in 24-48 hours. 

[LuiggiR]

Hi Mohammad,

Thanks for reaching out. I can see that you received the communication and replied to it today. Please allow more time for the team to finish their review, they'll let you know if any additional step is needed.