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Re: Account on Hold

torreyb
Active Member
Uland B Member Since: Jul 6, 2018
31 of 95

Hi Valerie,

 

I'm having the same issue. Could you please have someone contact me regarding my identification.

torreyb
Active Member
Uland B Member Since: Jul 6, 2018
32 of 95

Hi Valerie,

 

I'm having the same issue. 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
33 of 95

Hi Uland,

 

It looks like you already have a ticket with our support team about this issue. They'll assist you via that ticket shortly. 

Thank you!

~ Valeria
Upwork
amber_prass
Active Member
Amber P Member Since: Mar 4, 2018
34 of 95

Hi, 

I am also having trouble getting my acount to verify my ID.  It says contact customer service, but the link just goes to some FAQ's...  If anyone could help it would be much appreciated Smiley Happy 

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
35 of 95

Hi Amber, Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Untitled
scrittomiami
Active Member
Janan S Member Since: Mar 8, 2018
36 of 95

I'm experiencing exactly the same thing-->

My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never ending loop of "FAQ" links. Can anyone advise next steps? Thank you in advance for your help.

 

Can someone please help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
37 of 95

Hi Janan,

One of our team members will reach out to you and assist you further, thank you!

~ Goran
Upwork
amber_prass
Active Member
Amber P Member Since: Mar 4, 2018
38 of 95

Hello, I am still waiting for my account to be verified.  I got an email that someone would reach out to me, but it's been almost a week now and I haven't heard anything.  If someone could please help me with this it would be appreciated

jbperk88
Active Member
James P Member Since: Mar 9, 2018
39 of 95

I've attempted to upload a picture of my photo ID and the system is now telling me I've made too many attempts and no longer gives me the option to upload. I've taken a better picture with a better device and would like to attempt again, how do I get the system to allow me more attempts?

malyk-rj
Active Member
RJ M Member Since: Mar 9, 2018
40 of 95

I have the same issue, looking forward to see how quicky you get a response. This is extremely frustrating!

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