Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Account on Hold

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
51 of 75

Hi Betzaidy Angelica, 

 

I'm sorry to hear your account was put on hold. I have followed up with the team and your account has been resumed. Thank you for your patience!

~ Bojan
Untitled
Active Member
Kelly M Member Since: Aug 21, 2018
52 of 75

I am having the same problem

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
53 of 75

Hi Kelly,

I checked your ticket and I can see that our team is communicating with you and answering your questions. Please check that ticket which details what steps you should take to lift the hold on your account. If you have any additional questions please post them on your ticket and our team will assist you. Thank you!

~ Bojan
Untitled
Active Member
Zachary G Member Since: Oct 27, 2018
54 of 75
I’m having the same issue now. Did you ever figure this out?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
55 of 75

Hi Zachary,

 

I checked this for you and our team has already responded to your ticket. Please, refer to this ticket for more information about your account status and use the link shared in the ticket to address issues with your account and verify it!

~ Bojan
Untitled
Active Member
Eliani C Member Since: Nov 4, 2018
56 of 75

I am having the same issues I currently only have a certified copy of my ID and would have to wait few weeks for the real one in the mean time I would to like work. Who could help me as well?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
57 of 75

Hi Eliani, 

I've asked the Customer Support Team to look into this further so that we can come back to you with more concrete information. I'll update this thread once I hear back. 

 

UPDATE: Hi Eliani, it looks like the team has reached out to you through a support ticket. We’ll follow up with the team that’s reviewing/handling your case and they’ll update you directly as soon as possible. Feel free to follow up if you have any questions or need further assistance


-Avery
Untitled
Active Member
Justin V Member Since: Jan 3, 2019
58 of 75
Spoiler
I have had the same issue occur with my account and ID verification. Could someone please help me?
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
59 of 75

Hi Justin,

 

One of our team members will be reaching out to you via email to assist you directly, thank you!


-Joanne
Untitled
Active Member
David F Member Since: Jan 4, 2019
60 of 75
I am unfortunately getting the same message.
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS