I've asked the Customer Support Team to look into this further so that we can come back to you with more concrete information. I'll update this thread once I hear back.
UPDATE: Hi Eliani, it looks like the team has reached out to you through a support ticket. We’ll follow up with the team that’s reviewing/handling your case and they’ll update you directly as soon as possible. Feel free to follow up if you have any questions or need further assistance
I just checked this for you and there is no hold on your account. It looks like you have already successfully verified your location.
We look at a number of factors in order to verify a freelancer's location. In some cases, we also ask freelancers to upload an image of their state-issued driver's license, ID card, Green Card or United States passport so that we can verify their location but in some cases, it's not necessary.
Let us know if you still need any further assistance.