🐈 Community
» Forums » Freelancers » Account on hold - ID verification
Page options
ale_b
Member

Account on hold - ID verification

Hello!

I am experiencing an issue with my account. I tried uploading my ID for verification (US Permanent Resident card) and it could not be authenticated. My account is now on hold. 

Can someone help me understand what went wrong?

2 REPLIES 2
vladag
Community Manager
Community Manager

Hi Alessia,

 

Please refer to the instructions our team shared within the last hour on your support ticket and follow the outlined steps in order to verify your identity and resume using your account. Please follow up on the open ticket if you have any questions.

~ Vladimir
Upwork

 

Hi Vladimir,

 

Thank you so much for your help! 

Upcoming Events
Dec 13
Succeeding with Clients
Talent Toolbox English
Dec 21
Virtual Community Hour
Community Hour English