Showing results for 
Search instead for 
Did you mean: 

An Error Occurred: Internal Server Error

Ace Contributor
Chan M Member Since: Oct 15, 2018
1 of 24

Hi We can't complete your request now

Please try again later. 
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 4dcec6fa4b0cca8c-LHE

Please fix this error as soon as possible.

Community Guru
Irene B Member Since: Feb 17, 2015
2 of 24

Have the same...I got home last night and saw an email with an invitation to interview with an enterprise client. Could not log in. Send an email to the messaging in reply, telling the client the problem and that I would reply this morning. I log on this morning to reply to the invitation...and whallah! I cannot log in. Seems I may just have lost a new client but hey...this is how it goes.

Active Member
Andrii D Member Since: Apr 18, 2018
3 of 24

I have the same problem since yesterday.


Please fix it ASAP, I thought it was a temporary problem with Upwork yesterday.. but it still occurs, and I need to access my account

Active Member
Xiaoben L Member Since: Sep 9, 2015
4 of 24

Me too. I just received an interview message. I was going to submit it, but only I got is this error:


We can't complete your request now

Please try again later.

To report this problem, click here.


For availability updates, visit our site status page.


Error 500 (A)

Trace ID: 4dced5143e6e98e1-LAX



And, not only this, reports page is down too.

Active Member
Maxine C Member Since: May 26, 2019
5 of 24

I can't login and get an Error 500 (A) Trace ID: 4bdc70ae4e776e62-SJC


What can I do? already cleared cache and tried other browsers


Active Member
Marko R Member Since: May 15, 2019
6 of 24

I am having the same issue - Error 500 (A). When I click on "To report this problem, click here." link I get redirected to support page and  get Error 500 (O).
The issue persists on different browsers (incliding cleaning cookies and trying incognito windows) as well as Upwork android app. Please help.

Active Member
Chris S Member Since: Mar 26, 2019
7 of 24

Hi - I am able to see the help page as a logged in user, but when I return to the main page to look at active jobs or messages, I do see "We Can't Complete Your Request Right Now".  Error code as follows:


Error 500 (A)
Trace ID: 4bda5e336fe35ea0-TPA

Active Member
Dmitry M Member Since: May 26, 2019
8 of 24

I have the same problem right now.

Error 500 (A)
Trace ID: 4dcee6a34fec8d93-DME

Clearing the cache and cookies only partially helped, I was able to log in, but can't access any upwork pages aside from community with the same 500 error.


Is it in any way related to the amount of tabs opened at the same time?

Active Member
Alexey I Member Since: May 26, 2019
9 of 24

All good now don't actually thank you.)

Active Member
Nadeem A Member Since: Mar 28, 2018
10 of 24

Hey Team Upwork, I'm unable to Login to my Profile because of the following


"Error 500 (A)
Trace ID: 4dcedb6cde4ad3f7-KHI"


Checkout the Screenshot.

I thought you'll update the Status Page before we get into such trouble, but the Status Page is flashing "Operational"