Feb 9, 2021 04:54:14 AM by Wasif A
How can I remove two step verification as I have lost authnetication app account after phone change and now I am unable to go to my settings.
Need hlep.
Feb 9, 2021 05:06:44 AM Edited Mar 31, 2021 01:35:58 PM by Goran V
Hi Wasif,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your code and your account. Thank you.
Oct 20, 2022 04:09:05 AM by Md Rubel M
I recently reset my android phone. I had the authenticator app on my phone, it got deleted. Now I can't change anything in my profile.
Now how can I connect it to my phone again.
Nov 17, 2022 09:15:44 AM by Noymee Anne L
Hi Goran,
I hope you can help me with the same problem.
Thank you.
Jan 17, 2023 03:33:04 AM by Behailu Getachew M
Goran V wrote:Hi Wasif,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your code and your account. Thank you.
Hi Goran,
I have lost my Authenticator app and I can't sign in to settings. Please help.
Thanks,
Mar 9, 2021 02:57:53 PM by Farhad D
Hi there,
I have the same issue and i was wondering if you can sort my account as well please.
I dont have access to authenticator app and i cant access setting section.
Regards
Farhad
Mar 9, 2021 04:52:25 PM by Joanne P
Hi Farhad,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 16, 2021 05:27:30 PM by Marius A
Hi Joanne,
I have exactly the same problem. Because i had to reset my phone, I lost my authentificator data and i cannot access the settings section.
Mar 19, 2021 12:05:15 AM by Avery O
Hi Marius,
I apologize if we missed responding to your post. A member of the Customer Support Team will reach out to you to assist you further with your concern through an email support ticket. You should be able to access your ticket on this page of your account, or through your email inbox.
Oct 28, 2021 08:30:04 AM Edited Oct 28, 2021 08:34:46 AM by Andrea G
Hi Mohammed,
Could you please confirm if you're still experiencing issues logging in?
Oct 29, 2021 04:34:35 AM Edited Oct 29, 2021 04:38:41 AM by Goran V
My reall account IS**Edited for Community Guidelines**
not that one
Oct 29, 2021 04:40:20 AM by Goran V
Hi Mohammed,
The account you're referring to is closed. Would you like our team to reopen it?
Please keep in mind that you can only have one account, as opening more than one is a violation of our TOS. Thank you.
Oct 29, 2021 04:42:23 AM Edited Oct 29, 2021 04:44:15 AM by Goran V
No please . Just that account**Edited for Community Guidelines**
. Had two Factor authentication Lost my phone.**Edited for Community Guidelines**
Oct 29, 2021 04:46:12 AM by Goran V
Hi Mohammed,
Please keep in mind that it is not allowed to share private details publicly in our Community and it is in violation of Community Guidelines.
Our team will reach out to you via email on your original account and will assist you further. I would suggest to close your new account as well. Thank you.
Oct 29, 2021 04:47:51 AM Edited Oct 29, 2021 04:53:27 AM by Goran V
I cannot acess my email**Edited for Community Guidelines** too so just Want to remove two Factor authentication
Oct 29, 2021 04:55:13 AM by Goran V
Hi Mohammed,
If you have any problems with your email address I would recommend to reach out to your provider directly. Our team will reach out to you shortly on your original account to assist you further with your Upwork account.
Please be mindful of our Community Guidelines going forward as I've already noted in my previous, it is not allowed to share private details publicly in our Community. If you would like to share private details, you can always reach out to us Moderators via PM (click on our names > send a message). Thank you.
Oct 29, 2021 04:56:58 AM by Mohammed A
Oct 29, 2021 05:03:57 AM by Goran V
Hi Mohammed,
You will receive an email notification under the email address that is associated with your account. If you need help regarding your email address, please reach out to your email provider directly. Thank you.
Sep 13, 2022 12:22:40 AM by Muhammad A
I had changed my phone, I lost my authentificator data and i cannot access the settings section.
Sep 13, 2022 02:48:05 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Jan 17, 2023 03:37:22 AM by Behailu Getachew M
Greetings,
I have lost my Authenticator app and I can't sign in to settings. Please help.
Jan 17, 2023 08:29:22 AM by Annie Jane B
Hi Behailu,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
May 30, 2023 11:52:57 AM by Awais A
Hi Support Team,
I had to change my phone and now I am stuck with the same issue. Please help.
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