Sep 8, 2023 05:02:46 PM by Aya A
Hello Upwork Team,
I am encountering an issue when trying to upload my bank account as a withdrawal method. It says it's deactivated because my name on the bank account and the one on Upwork are mismatched. In fact, they are not mismatched, they are the same name but with 2 different variations. I normally spell my name as Aayah, but for some reason when I made my bank account, they used another variation of my name which is Aya. What I did is I requested a name change on Upwork to use the variation Aya to match the name on my bank account, and it was successfully changed, yet I'm still encountering the same issue of my payment method deactivation because of the name mismatch.
I hope you will find this reasonable enough to help resolve my payment method issue.
Looking forward to hearing back from you.
Best regards,
Aya Samir
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