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Namita's avatar
Namita J Community Member

Billing method

I tried to attach my visa card as a billing method but upwork says "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please help.

3 REPLIES 3
Andrea's avatar
Andrea G Community Manager

Hi Namita,

 

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline or consider adding an alternative billing method.

 

Thanks!

~Andrea
Namita's avatar
Namita J Community Member

Hi Andrea,

Thank you for the response. I did try two other cards (master card and Discover) but it is same for both.  

Nikola's avatar
Nikola S Retiring Moderator

Hi Namita,

 

Thank you for following up. One of our team members will reach out to you directly via a support ticket to assist you further with adding your billing method. You can access your ticket here

~ Nikola