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Oleksandr's avatar
Oleksandr K Community Member

Bonus by mistake

Hello,

 

I had an hourly contract that was ended successfully. The rate was agreed and time reported. The client

paid the required amount but by mistake did it as a bonus. So now the total amount of the contract twice bigger as it supposed to be. Is it possible to fix this issue?

 

Best regards,
Oleksandr

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Petra's avatar
Petra R Community Member


Oleksandr K wrote:

Hello,

 

I had an hourly contract that was ended successfully. The rate was agreed and time reported. The client

paid the required amount but by mistake did it as a bonus. So now the total amount of the contract twice bigger as it supposed to be. Is it possible to fix this issue?


On hourly contracts, payment is automatic. The client is charged for all hours logged the previous week on Monday after the workweek ends.

 

If there is an overpayment, simply give a refund.

 

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