Jan 22, 2020 06:10:36 PM by Daniel P
Bit ignorant as I'm new to Upwork!
So I did two jobs, worth US$125 all up, US$25 of that service fees, leaving me with US$100.
My payment cycle came around, and US$84.01 (plus US$0.99 withdrawal fee) was sent to my nominated bank account, leaving US$15 in my account.
I am sure there's a reason for this, but can someone explain to me why the full US$100 wasn't sent, only US$84.01?
Thanks!
Jan 22, 2020 06:24:14 PM by Julie J
$125.00 Earned
Less 20% Upwork fees = $100
$100 less $.99 = $99.01
$99.01 less $15.00 balance left in account = $84.01
Jan 22, 2020 08:55:45 PM Edited Jan 22, 2020 08:57:52 PM by Petra R
Daniel P wrote:
My payment cycle came around, and US$84.01 (plus US$0.99 withdrawal fee) was sent to my nominated bank account, leaving US$15 in my account.
I am sure there's a reason for this, but can someone explain to me why the full US$100 wasn't sent, only US$84.01?
Either you set up your withdrawal schedule to leave a reserve for connects or membership, or the $ 15 were not yet available to withdraw at the time of your autowithdrawal.
Also note that you can withdraw money manually at any time and any amount up to the available balance, you don't have to wait for the scheduled date.
Jan 22, 2020 09:18:46 PM by Petra R
Daniel P wrote:thank you - under where can I see this? 🙂
Under Settings > Get Paid
Feb 11, 2020 04:13:00 PM by Sheila G
I asked to maintain a reserve balance and it seems not to have taken effect yet; why would that be?
Feb 11, 2020 05:49:05 PM by Avery O
Hi Sheila,
It looks like you did two withdrawals on February 12, and February 10. I'd like to note that this reserve balance applies when the system automatically withdraws your earnings to your payment method based on your payment schedule.
Let me know if you have other questions so that I can assist you further.
Feb 11, 2020 06:17:28 PM by Sheila G
Jan 22, 2020 09:46:00 PM by Avery O
Hi Daniel,
I'm sorry for the delay as I had to look into this further. Petra is correct. You have set a reserve balance of $15 which is why only $84 was sent to your account.
Mar 23, 2021 07:51:04 PM by Marinelle F
Hello. Can I ask what is a reserve balance on upwork and is it necessary? Thank you.
Mar 23, 2021 09:22:00 PM by Joanne P
Hi Marinelle,
This option allows freelancers to set aside a portion of their earnings that they can use to purchase Connects. To set aside an Upwork balance to purchase connects, please go to your settings> get paid> edit payment schedule. From there, kindly set up the amount you prefer to set aside on the "maintain a reserved balance" option.
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