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3f6c9c81
Community Member

Can't able to upload profile photo

I've been trying to upload my photo several times I've tried using many browsers as well as many devices but still can't upload my picture. It also shows the same error as: Sorry, something went wrong. We were unable to upload your image. Please fix the issue.

3 REPLIES 3
eb75cef7
Community Member

maybe size metter

aelmario
Community Member

It could probably be the size first of all, or the quality ... What does it say when you try to upload?

AndreaG
Moderator
Moderator

Hi Saujanya, please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:

 

- You are not wearing sunglasses in the photo

- It is not a logo or clip-art - It is not a group photo

- The picture was not digitally-altered

- The maximum size is 5 MB

 

If it meets those requirements and you still can't upload it, please try clearing your cache and cookies and using a different browser to check if the problem persists. Note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and tips on choosing an excellent profile photo.

 

~Andrea
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