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Can't download invoice

Hello,

 

When clicking on my ref ID, I can see some info regarding the transaction details.

 

Altough the ''Download invoice'' button seems disabled.

 

How can I download this invoice?

 

Thank you.

ACCEPTED SOLUTION
petra_r
Member


Heloise J wrote:

Altough the ''Download invoice'' button seems disabled.


The reason why you can't download that invoice is that there *ARE* no invoices for withdrawals and never have been.

 


Sushant B wrote:

You can download the invoices by clicking on the "Download CSV" button as well.


No, she can't.

"Download CSV" downloads the transaction history in spreadsheet form. It does not download any invoices.

View solution in original post

3 REPLIES 3
nyonomega0
Member

You can download the invoices by clicking on the "Download CSV" button as well.

Hello,

Thank you very much for the reply.

It looks like the CSV file doesn't show as many info as the ''download
invoice'' action.

Would you know how I can make the ''Download Invoice'' button active?

Thank you.
petra_r
Member


Heloise J wrote:

Altough the ''Download invoice'' button seems disabled.


The reason why you can't download that invoice is that there *ARE* no invoices for withdrawals and never have been.

 


Sushant B wrote:

You can download the invoices by clicking on the "Download CSV" button as well.


No, she can't.

"Download CSV" downloads the transaction history in spreadsheet form. It does not download any invoices.