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Isabella's avatar
Isabella R Community Member

Can't enter degree in Education Info

I'm trying to create my profile, but it won't register my education info.  I can put everything in until I get to degree.  I selected my degree from the drop-down list, but it still says in bright red "Select the appropriate degree from the drop down list." But I already did select the degree.  Then it won't let me press save.  I don't know what to do.

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Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Isabella.

 

One of our team members will reach out to you directly to assist you with completing your Education section. 

~ Bojan
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154 REPLIES 154
Santiago's avatar
Santiago C Community Member

I'm trying to get the profile finished, but in the Education page, I select a degree from the dropdown menu, and there is a message in red saying that I need to select an option from the dropdown menu (which I am doing). It seems that the system does not recognize the any chosen option from the menu so I cannot finish my registration.I've tried switching browsers and the same thing happens. Many thanks

Goran's avatar
Goran V Retired Team Member

Hi Santiago,

 

Please try clearing your cache and cookies or logging in with another browser to complete your application. If you`re still experiencing the same problem after this, let me know. Thank you.

~ Goran
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Asha's avatar
Asha R Community Member

Hi everyone!

 

I am trying to set my profile up and add my education details, but it won't let me- so I can't finish my profile. My University populates in the first drop down menu, but it won't allow me to click on my study program and progress through to the rest of my profile. Is there something I am not doing right for this? I've tried it on mobile as well as on my computer.

 

Thanks! 

Goran's avatar
Goran V Retired Team Member

Hi Asha,

 

Please try clearing your cache and cookies or login in with another browser to add your education. Thank you.

~ Goran
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Jose Juan's avatar
Jose Juan G Community Member

Hello, I'm still having the issue. I have tried different browsers, on both my computer and cell phone, and I have still not been contacted by the team. 

Bojan's avatar
Bojan S Community Manager

I apologize for the delay in receiving an update, Jose Juan.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
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Rebecca's avatar
Rebecca S Community Member

 had the exact same issue.  I just put my degree in the "more information" part and added that the computer would not let me save it on top. I figured I could update it at some point when the site was being friendlier.

Mary Ann's avatar
Mary Ann W Community Member

Same issue. I can enter my bachelor's, but nothing above that.

Joanne's avatar
Joanne P Retired Team Member

Hi Mary Ann,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
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Guilherme's avatar
Guilherme A Community Member

Hello! I'm having the same problem. Whenever I attempt to choose from the Degree drop down list, this message appears: "Select the appropriate degree from the drop down list." It won't let me complete the profile. I've already tried different browsers and cleared the cache. Thanks in advance!

Bojan's avatar
Bojan S Community Manager

Hi Guilherme,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
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Julian's avatar
Julian B Community Member

I'm having the same problem. Chrome on Windows (two different computers) and the Android app. 

Bojan's avatar
Bojan S Community Manager

Hi Julian,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Jeremiah's avatar
Jeremiah E Community Member

I can't process my education info what should I do

Nikola's avatar
Nikola S Retiring Moderator

Hi Jeremiah,

 

One of our team members will reach out to you directly via a support ticket to assist you with adding your education info.

~ Nikola
Ida's avatar
Ida M Community Member

Hello,

I am not able to choose my degree on the profile, and therefore not submit my profile. It only says "Select the appropriate degree from the drop down list below" and it wont save with any of the options on the drop down list. I tried "other" but this does not work either. I have tried for several days. Can you please help me?

Skjermbilde 2020-07-02 kl. 09.35.22.png

Goran's avatar
Goran V Retired Team Member

Hi Ida,

 

Please try clearing your cache and cookies or login in with another browser to add your education. Thank you.

~ Goran
Upwork
Ida's avatar
Ida M Community Member

Thanks your your reply. 

I have tried several different browsers and even incognito mode, but it still doesn't work unfortunately. 

Ida's avatar
Ida M Community Member

I have even tried from my phone. 

Goran's avatar
Goran V Retired Team Member

Hi Ida,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your education section. Thank you.

~ Goran
Upwork
Algirdas's avatar
Algirdas B Community Member

The same issue is happening to me. Can you help me as well?

- the Brandalf
Goran's avatar
Goran V Retired Team Member

Hi The B,

 

Please follow the instructions I`ve shared below:

  • Please try clearing your cache and cookies or login in with another browser to add your education. Thank you.
~ Goran
Upwork
Algirdas's avatar
Algirdas B Community Member

I did try to do that, but it didn't help. I also tried different browsers: chrome, brave, edge - but it didn't solve the issue. Can you help by fixing it?

- the Brandalf
Goran's avatar
Goran V Retired Team Member

Hi The B,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your education. I would like to remind you that you also will need to add your full legal name on your account.
If you would like to work as a team you will need to open an agency profile. Thank you.

~ Goran
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Algirdas's avatar
Algirdas B Community Member

How can I change my name now? When I registered for the first time, I didn't notice that I have to use my real name. Thanks.

- the Brandalf