Jan 17, 2020 12:25:04 PM by Anita M
Hi, I am unable to upload ANY photo to my profile. I therefore can't complete my profile. Can someone help?
Jan 17, 2020 12:58:30 PM by Bojan S
Hi Anita,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Jan 20, 2020 11:04:53 AM by Anita M
Jan 20, 2020 11:54:31 AM by Bojan S
Hi Anita,
Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Additionally: Check if the image you're trying to upload is at least 250px by 250px. Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
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