Cancel & Refund of Membership

[#1]

My membership was renewed yesterday July 15th, but I wish to cancel membership and get a refund please. I cannot find a direct email address to your accounts department to do this. Can you help please?

[#2]

I have a similar question.  I purchased a set of connects today but meant to upgrade to the Pro Plan. I need assistance in refunding connects and purchasing Pro. 

[#3]

Hi Gina, 

You should be able to upgrade your membership plan by visiting your Membership & Connects page (Settings > Membership & Connects), and clicking on the "View or Edit Membership Plan" button. 

Regarding your question about refunding, I have notified the Customer Support Team and they will reach out to you to assist you further.

[#4]

I have the exact same issue. Please help me with it.

Thanks.

[#5]

Hi Chinmay,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership. Thank you.

[#6]

Hi Mandy, 

The Customer Support Team will reach out to you assist you with your request.