Feb 20, 2019 04:25:03 AM by Adnan I
Solved! Go to Solution.
Feb 24, 2019 07:49:55 AM by Joanne P
Hi Adnan,
I see that our team has already replied on your ticket for this concern. Please refer to the instructions provided and feel free to post any follow up questions on the email so that the agent can assist you. Thank you!
Feb 22, 2019 01:44:50 AM by Adnan I
Feb 22, 2019 01:57:21 AM by Goran V
Hi Adnan,
Please fill out the form with as much details as possible and submit it and our team will reach out to you via ticket/email and assist you further with resetting your security question. Thank you.
Feb 24, 2019 02:23:58 AM by Adnan I
Feb 24, 2019 07:49:55 AM by Joanne P
Hi Adnan,
I see that our team has already replied on your ticket for this concern. Please refer to the instructions provided and feel free to post any follow up questions on the email so that the agent can assist you. Thank you!
Feb 24, 2019 08:25:18 AM by Adnan I
Feb 24, 2019 08:33:58 AM by Cray H
Hi Adnan,
An agent from the Support Team has reached out to you through email. Feel free to reply to that email should you need further help on the process. Thanks!
Feb 2, 2024 06:18:24 PM by KE W
hi Joanne,
I have the same issue, requested many times for reset security question but I didn't receive any email regarding it
Feb 2, 2024 07:53:21 PM by Joanne P
Hi KE,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Apr 1, 2020 06:55:15 AM by Asad U
I have the same problem, i forget my security answer and i don't receive any email when i reset my security question, i checked my Spam/Inbox it's been 5 days i am trying still in vain.
Apr 1, 2020 07:24:52 AM by Valeria K
Hi Asad,
Could you please check your email settings and make sure Upwork messages aren't marked as spam? It looks like that's currently the reason why you're not getting them.
Thanks!
Apr 1, 2020 07:52:25 AM by Asad U
Yes i checked my Spam even tries by searching from all emails, i am facing it since 5 days.
Apr 1, 2020 08:10:05 AM Edited Apr 1, 2020 08:35:41 AM by Valeria K
Asad,
Unfortunately, when the emails are being blocked by the receiving party as spam, we can't change it from our end. You may need to check with your email provider to be able to update settings and filters on your email.
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