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b402d42e
Community Member

Cant see how to open a support ticket

Hi,

 

I have been searching for about an hour for how to open a support request ticket and I can't see it. I keep going around in circles.  

2 of the jobs I applied for were scammers. I reported them and the job postings have been removed. But I havent been refunded the connects.

How do I contact upwork staff to fix this?

 

Thanks

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Bhurika, 

 

Thank you for reaching out to us. I am sorry to hear about the inconvenience you experienced with contacting support. I would like to let you know that you can contact support by going to Upwork Help Center > Contact Support  and selecting Chat with Support option. 

Additionally, you can also post about your issue here in Community, and we will be happy to assist you accordingly or connect you with the appropriate team. 

 

I checked and it looks like you already received a Connects refund for closed jobs. You can find more information on your Connects History page.

~ Nikola
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