Hi Akbal,
We know many freelancers have worked with clients outside of Upwork and we want to give them an opportunity to showcase that on Upwork by getting testimonials from these clients. You can send requests to clients you've worked with in past.
To ensure the trust and quality in our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information.
You can use your profile overview or portfolio section to include endorsements and testimonials from people you worked with outside of Upwork. Make sure not to share any private or contact information.
Hi Kenneth,
We’ve escalated your community post to a support ticket. One of our agents has contacted you with more information.
Hi Amit,
To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Hi Krishna,
To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Hi Madhurima,
It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. You can check this help article for more information.
Hi Margauxh,
I am sorry to hear about your Testimonial request. To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
- Pradeep
Hi Greg,
We understand how you want your Testimonials to reflect on your profile and highlight the awesome work you’ve done outside of Upwork. Your concern has been escalated to the appropriate team for further review. One of the team members has reached out with more information and further instructions on resolving the issue.
Feel free to visit the support ticket linked to your case here or your email for updates.
Hi Danica,
To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Hi Danica,
We’ve escalated your community post to a support ticket. One of our agents recently contacted you with more information.
Hi Danica,
I am sorry to learn about your testimonial request. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Olasumbo,
Could you please confirm with your client if they've checked their junk/spam folder in case the email ended there? Rest assured that once you've submitted the Testimonial request, we'll email your request to your client and let you know when we hear back.
They may also try whitelisting or allowing emails from Upwork, so their email provider doesn't filter them out. Afterward, let us know if you need further assistance; we'll look into that for you.
