Oct 24, 2021 04:24:06 PM by Russell John R
Solved! Go to Solution.
Oct 24, 2021 05:24:17 PM by Pradeep H
Hi Russell,
Thank you for your message. I am sorry to hear about your contract. All logged hours before the contract hold will be paid to you if they qualify for Upwork Hourly Protection.
Thank you.
Pradeep
Oct 24, 2021 05:24:17 PM by Pradeep H
Hi Russell,
Thank you for your message. I am sorry to hear about your contract. All logged hours before the contract hold will be paid to you if they qualify for Upwork Hourly Protection.
Thank you.
Pradeep
Feb 3, 2022 11:06:52 PM by Habib R
hello ,
Im Facing the same issue . kindly tell me what I have to do to get my payment .
Feb 3, 2022 11:30:47 PM by Petra R
Habib R wrote:hello ,
Im Facing the same issue . kindly tell me what I have to do to get my payment .
Is it an hourly contract? Did you track your hours, using the Upwork tracker, included meaningful memos which clearly described what your were working on and had good activity levels? Then you should be covered by Upwork's Hourly Protection.
There are conditions and limits.
Is it a fixed rate contract? If so, is the work finished and did you properly request payment via the "submit work for payment" function on the contract?
Feb 4, 2022 05:38:34 AM Edited Feb 4, 2022 05:43:40 AM by Will L
Russell,
Upwork's hourly protection is excellent as long as you follow its requirements, including providing meaningful memos for each tracked session and not using manual hours.
But keep in mind that the maximum lifetime protection you have for a particular client is strictly limited.
https://www.upwork.com/legal#escrow-hourly
Section 6.1 (Last Paragraph)
"The maximum amount of coverage under the Hourly Payment Protection for Freelancers for the life of a relationship between the same Client and Freelancer is $2,500 or 50 hours logged in Work Diary at Freelancer's average hourly rate billed to Client, based on whichever is less."
And even if the client eventually repays Upwork for tracked time Upwork has had to pay you out of its own pocket, the amount of that previous payment by Upwork will permanently reduce the remaining Upwork payment protection you have with that client.
Good luck!
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