Client is not responding

[#1]

Hi,

I recently got a job on Upwork. Now after sending the 2nd draft to the client, the client is now not responding. It's almost 2 days, I understand the client might have an emergency or they are busy so I am willing to wait a week for their response. But what If the client doesn't respond even after a week. What step should I take? This is my 1st job at Upwork. So that's why I don't know what to do. Any help would be appreciated. 

Thanks

[#2]

If you click "Submit" and he does nothing, then you get the money AUTOMATICALLY.

Once you get the money, you close the contract.

If he is not around or simply not paying attention to Upwork, then you will get your money and you can close the contract and he will never leave feedback of any kind.

Why would he get mad at you for doing what he hired you to do?

He can not report you for doing what he hired you to do. That does not make any sense to me.

Did he tell you to not work on this?
Maybe I don't understand your situation.

[#3]

No, he told me to work for it. Will submit the files now and ask for the half payment 🙂 Thanks for the answer! 🙂

[#4]

Hi,

I am just confused, the funded amount for my work is $200 and as i am saying i completed half and my client is not responding since then, as on your advised i SUBMIT work and request for payment of $100 but when i check REPORTS the In Review is $200 but just requested $100. Thanks for the answer.

[#5]

Hi I am still new to upwork. I was hired to do a job for $300 and I completed it I and I got paid for that job. The client game me another job of a similar nature after some weeks with almost the same amount of work but for $200 and I told him that it was less and I asked him to pay $15 per file. So the first project had 20 files it was paid for in full as for the second project he agreed to pay $15 per file to make it $270 but he had $200 in the Escrow account. I did the second project finished and submitted. The client then told me that He wanted me to fix some issues on the second project which I had done and also on the first project, but these issues were not my fault the clients data was not correctly positioned so it meant that the deliverables were also not correctly positioned. He told me that he tried to reposition what I had done for him but it was not working. Repositioning the files was not part of the contract so I told the client I was going to charge extra because this was not part of the scope and it meant redoing the job. I understood his position and I charge him $8 per file which was a huge discount and at some point he added the $70 to the $200 that was in the Escrow so project 2 was fully paid for. I worked on his 18 files for project 2 and submitted the everything where he wanted me to correct I corrected. He did not add a milestone or put money in the Escrow account and neither did I. He did not disagree with the fact that what he wanted me to do was not part of the initial scope, it was extra work and he agreed to pay extra all this is in the messages. He then asked me to fix issues in the second project and I told him again, the $8 dollar per file fee would apply as this was not part of the initial scope and he agreed straight away, so I started working on the first project again. I didn’t like the fact that at this point he did not add a milestone or add funds into the Escrow for project 2 which I had fixed. So I added a milestone of $144 for fixing the 18 files for project 2 at $8 per file which I think the client approved. I went on to adjust the whole of project 1, 20 files which amounts to $160 I fine tuned everything to his expectations and he went quiet for two weeks or so. He seemed to understand he never complained and at this time I was feeling very uncomfortable thinking did I make a mistake working without the funds in the Escrow account. At this point the client owed me $304 for extra work which was a huge discount in my opinion. He resurfaced after those 2 or so weeks and added a bonus of $70 while he was online A added a $160 milestone for project 1 because I had previously added $144 for project 2 edits. The client just went offline and was unresponsive ever since. My questions are as follows.

1. The client added a description Project 2 bonus and funded $70 dollars instead of $144 as agreed and its active and I don’t know what that means. The submit work for payment is greyed out since he decided it’s a bonus and it seems I can’t do anything for that money to be paid into my account. The other $160 is outstanding and the milestone was not approved. This $70 was funded on 11 june 2022 and the client is unresponsive since then.
2. How should I proceed all the messages are there the Client agreed to pay these milestones and he disappeared. I know this is business and I should have known better the client took advantage because I am still new and it looks like he has been on the platform for longer. I think if someone agreed to pay as is indicated in the chats upwork should at least follow up and least the client should explain why he agreed and then act otherwise.
3. Can upwork follow up with the client on my behalf on this matter?

[#6]

Hello everyone! My first client from Upwork is not responding me since april 14th (he hired me in April 11th). I didn´t have any problem to get paid because it was an hourly contract and he has payment method verified. I´m not sure if the best is to close the contract or to wait for his response in case he need more work to be done, but 3 months with not responding is kind of too much time. I´m not sure if an open contract without any activity will reflect in my future JSS or it will damage the possibility to earn the Rising Talent badge. At the moment I had 3 clients in total, 1 finished contract and +2k of earnings. 

In this case, can Upwork contact the client in my behalf?

Thank you.

[#7]

Hi Luciano,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#8]

delete please

[#9]

Hi Suzanne,

I am sorry you're experiencing issues contacting support. Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. The more you interact with the chatbot, the more custom responses you’ll receive.

A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot. If you have some general questions about using Upwork or are looking for advice, feel free to post here in the Community.

[#10]

delete please

[#11]

Hi Suzanne,

The best way to contact our Customer Support team is by following the steps that Nikola shared with you earlier. You can also post your concern here in the Community so that any of the Community members can share their advice with you. If you're having a support-related issue, I or any of the available Moderators may escalate your concern to the appropriate team.

[#12]

Of course, if the chatbot could answer the question, we could just look it up in the help materials and there would be no reason to be contacting support...

[#13]

I have same question and issue. Client after dealing all details. Is Not responding. We need to just making contract. But he had difficulty to make a fixed contract. Please help him to make a contract he is may be new on upwork.he need some assistance to this. I have paused working untill he ia not responding to make a contract on upwork. Please help him i have attached acreenshot his name is **Edited for Community Guidelines**

 

[#14]

Hi Arsalan,

If your client is needing assistance setting up a contract, you can recommend they check this help article on how to send an offer. Alternatively, if they need assistance from the support team, you can advise them to click on the "Get Support" button that appears on the bottom right corner of this page.

[#15]

Hi! Is there a moderator who is willing to help me quickly? I'm having major issues with my account. I can't view many of my messages. I have trouble logging in and a client just said they can't send me a contract. I got a screenshot of it.

[#16]

Also, I had some comments above that I didn't want online. It was questions about one of my clients and how to handle the situation. I ended up writing "delete" because I wanted the MESSAGE BOX deleted. I only wanted my message box deleted so if someone googled, they wouldn't see my question. 

However today, I'm having major problems with my account today. My questions on the forum won't affect my account will they? 

Can someone on here like a moderator help me with my account? I am having really bad problems with my account. 

[#17]

Hi Suzanne,

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please share a screenshot of the error message from your end so that we can look into this further and assist you accordingly? 

[#18]

Even adtwe switching to plus, no client even responds and connents not only go futile, a sense of frustration prevails. Thete must be a some policy update for clients