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1bb4f72d
Community Member

Client not responding on hourly contract

Hello everyone,

 

I am working on an Excel tracker for an hourly client. After establishing the contract, we were continuing our conversation in Gmail. I did finish the tracker, however, the client is not responding to any of my Gmail messages and I still have the contract open. I did provide everything that he asked for and notice that he adds data on-and-off in Google Sheets. 

 

Questions:

- Should I leave the contract open or closed to mark the job as "Complete?"

- Is there a place to alert the client about if the work is completed (e.g.,  submit payment for fixed contract)

- If I have already followed up with a message, how many more messages should I follow up with?

- If the client doesn't respond via Gmail, should I reach out via Upwork?

4 REPLIES 4
wlyonsatl
Community Member

The best answer to your questions depends on whether Upwork's system show you have a contract with this client on Upwork for a fixed price with one or more milestones. Do you?

 

 

This is an hourly contract

wlyonsatl
Community Member

OK.

 

Should I leave the contract open or closed to mark the job as "Complete?"

 

If you have been paid for your TimeTracker-tracked work time, ask the client if there's any more work they'd like you to do on this job? If they answer "No," thank them for the business and ask them to close the project. If they don't close the job on Upwork's system, close it yourself after two weeks of waiting.

 

- Is there a place to alert the client about if the work is completed (e.g., submit payment for fixed contract)

 

If you have submitted the final version of your work to the client, there is nothing you need to do to alert the client or to get paid. Hourly contracts with work time tracked by TimeTracker are automatically paid weekly. You don't need to submit work as for a fixed price contract. If you didn't use TimeTracker and have given the client your completed work, you may have a problem getting paid.

 

- If I have already followed up with a message, how many more messages should I follow up with?

 

What was your message?

 

- If the client doesn't respond via Gmail, should I reach out via Upwork?

 

You should keep most of your communications on Upwork. Or copy your Gmail messages to the job's message board on Upwork.

 

If the client doesn't respond within two weeks and you have been paid for your billed hours, close the project on Upwork's system. If the client doesn't respond and you have not been paid for your billable work time, you may have a problem getting paid.

 

Did you use TimeTracker to keep track of your billable work time?

I did. I finally got a message from the client this morning and he said that he missed the messages. Thank you.

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