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marcotte_steve
Community Member

Client over funded the last milestone... Wrong amount is now in escrow.

Not the usual client/milestone/escrow issue. The first milestone was funded the correct amount and was paid promptly after completion. Then the client funded the second and last milestone -but not with the remaining project cost- but with the entire amount -including the first milestone. So Upwork escrow is now prepared to overpay me for completion of this project. I made the client aware of his mistake and he's very appreciative of me pointing this out but said he cannot figure out how to correct it...
Any suggestions? Many thanks.

2 REPLIES 2
759e32fa
Moderator
Moderator

Hi Steve,

 

Thank you for reaching out to us. Clients have the option to release a different amount of money (less or more) for a given milestone. Or if they accidentally released the full amount, you can refund the excess amount to the client.


~ AJ
Upwork
sofia2008
Community Member

When you will submit the second milestone, you can request the right amount. 

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