Completed work but not getting paid

46aaa7ed · ‎10-31-2023

I completed all milestones on a contract in early September. I sent a message to followup within a week of completing everything. Then at the end of September I sent a request for payment on the milestones. I was paid $6.00 of the $61.00 that I was supposed to receive. I sent messages again today and requested he remit payment immediately. Can someone please help me?

601fe47d · ‎10-31-2023

What country are the 'payers' from?

46aaa7ed · ‎11-01-2023

United States

elisa_b · ‎11-01-2023

It doesn't really matter. Scammers use fake locations all the time.

ArjayM · ‎10-31-2023

Hi Meghan,

Could you please share the Contract ID for the job you're referring to? You can get the ID by going to All Contracts> Select the contract in question> Details Tab here. We look forward to your response so we can further review and assist accordingly.

~ Arjay

46aaa7ed · ‎11-01-2023

34709386

759e32fa · ‎11-01-2023

Hi Meghan,

Thank you for reaching out to us. It looks like the client hasn't funded the next milestones yet. We do not recommend working on a milestone that's not funded as the payment will not be guaranteed. Kindly communicate with the client and wait for them to fund it.

If they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client.

~ AJ

elisa_b · ‎11-01-2023

If a project consists of different milestones, they are set up separately and a new one can be activated only when the old one has been accepted and the amount in escrow released.

As Annie Jane stated, never work on a new milestone before the previous one has been accepted and paid for. Each single milestone has to be funded as well, otherwise do not work on it.