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Hoverlyn's avatar
Hoverlyn L Community Member

Connects

Why connects didn't refund when the job post is closed or expired? even the client did not hire anyone.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.


Thank you!

~Andrea

View solution in original post

573 REPLIES 573
Md Tofazzal's avatar
Md Tofazzal H Community Member

Hi Christine, 

Thanks for your replay.

Upwork should return connects if client doesn't hire anyone.

A lot of clients posting job but didn't hire. In that case I upwork should return connects.

Also upwork should not allow job posting from a client whose payment is not verified. Some client post job for testing purpose and most of the cases they do not hire.

So I think Upwork should return connects if client doesn't hire anyone. 

If upwork do not return connect then we should stop applying because it ruins our money.

 

Thanks 

Christine's avatar
Christine A Community Member


Md Tofazzal H wrote:

Hi Christine, 

Thanks for your replay.

Upwork should return connects if client doesn't hire anyone.

A lot of clients posting job but didn't hire. In that case I upwork should return connects.

Also upwork should not allow job posting from a client whose payment is not verified. Some client post job for testing purpose and most of the cases they do not hire.

So I think Upwork should return connects if client doesn't hire anyone. 

If upwork do not return connect then we should stop applying because it ruins our money.

 

Thanks 


Noted.

Marie-Claire's avatar
Marie-Claire A Community Member

Interesting suggestion of Christine. It would improve Upwork, although I already like the connect system. Well-thought-out. This would make it even better.

Christine's avatar
Christine A Community Member


Marie-Claire A wrote:

Interesting suggestion of Christine. It would improve Upwork, although I already like the connect system. Well-thought-out. This would make it even better.


I didn't suggest this, and I don't support it. You do realise that if you have more connects, everyone else also has more connects, so it will only increase the competition for each job post?

MD Rakibul's avatar
MD Rakibul H Community Member

I am little bit confused that why i am not getting the connect for closed job. They didn't hire anyone and today it showed that job is close but i didnt get back any connect for that job.
**Edited for Community Guidelines**
this the job for which i didn' get any connect back.
Help me if you can
Thank You

Aleksandar's avatar
Aleksandar D Community Manager

Hi MD Rakibul,

 

Connects are only refunded when a client closes their job without hiring or we find a job post has violated our Terms of Service. Feel free to check out this help article to learn more about Connects.

 

Thank you.

~ Aleksandar
Upwork
Faisal's avatar
Faisal A Community Member

hello
 i always submit many proposals and i lost many Connects
for nothing they are not answer and sometimes i got this (Job is closed)
so how can i Recover my Connects ??

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Faisal,

 

Please note that Connects may only be returned if a project is canceled by the client without making a hire or if a job post has been removed by Upwork for a Terms of Service violation. For the jobs you have applied to, I can confirm that there are no Connects to be refunded. You can check this help article to learn more.

 

Thank you.

~ Luiggi
Faisal's avatar
Faisal A Community Member

ohhh i see thank you sooooo much

Denys's avatar
Denys S Community Member

Why don't I get back connects when the client just ignores my request? It's hard for newbies, I apply - they ignore it, and I'm left with nothing. It seems to me that if the client does not respond, for some time you should return to freelancers connects!

Kamarudheen's avatar
Kamarudheen A Community Member

Hi Denys,

I have the same thoughts, I have sent 30+ proposal since my last contract was over, and got none, the good thing is few of them replied and that gave back 10 Connects for each.

 

Actually, clients have the option to close the job they posted, if they do, we will get our Connects back, but most of them don't use it.

 

I hope in the future Upwork may add an automated option to pay back Connects for ignored/rejected proposals.

Petra's avatar
Petra R Community Member


Kamarudheen C wrote:  We will also get the Connects back if the job is expired.

No, you do not get connects back when a job post expires.

Kamarudheen's avatar
Kamarudheen A Community Member

I'm sorry, I used to get the notification like "A job that you submitted a proposal for, .......... has been closed or has expired. Your proposal has been archived" so I thought it is applied for both.

 

*Updated my Reply  🙂

Petra's avatar
Petra R Community Member


Kamarudheen C wrote:

I'm sorry, I used to get the notification like "A job that you submitted a proposal for, .......... has been closed or has expired. Your proposal has been archived" so I thought it is applied for both.


Where in that notification does it mention anything about getting your connects back? All it says is that the job post is no longer active.

Majid's avatar
Majid A Community Member

Hi Every One
Have a Good Day.
i want to ask that i have withdrawal 10 of my Proposals can i have back my Connects Back.
Phyllis's avatar
Phyllis G Community Member

No. Connects are refunded in two situations: (1) client closes the job without hiring anyone, or (2) UW closes the job due to a ToS violation. In either of those two circumstances your connects are automatically refunded.

Angie's avatar
Angie G Community Member

Hello!

Some job postings for which I submitted a proposal had expired and the connects didn't come back to me. I checked and these jobs didn't have any hire. So I wanted to know the reason why the connects were not returned.

The job names are

- Graphic Designer / Brand Designer, (6 connects)

- Clothing brand Design - Illustrator/ Designer needed (4 connects)

- Graphic designer needed for a trendy magazine (2 connects)

Thanks in advance!

 

 

Aitor's avatar
Aitor M Community Member

Hello Maria Angeles,

 

Unfortunately and according to Upwork, connects are not returned if the job expires:

  • If a project is canceled by the client without making a hire, the Connects used on that proposal will be returned to the freelancer or agency. This does not apply to expired job posts.

That has been my experience as well. The client needs to cancel the project for connects to be returned. You can check the full article here.

 

Have a nice day!

Babar's avatar
Babar S Community Member

Hi there,

A few days ago I got notification of these two [ONE, TWO] jobs closing, which I had applied for. As far as I can see, neither hired a freelancer. Yet I did not get my connects back. Can anyone explain to me why that is? From my understanding, a freelancer gets their connects refunded if a job closes without any hires.

Petra's avatar
Petra R Community Member


Babar S wrote:

From my understanding a freelancer gets their connects refunded if a job closes without any hires.


Only if the client procatively closed it. Not if it expired after 30 days. Those two expired. As connects are returned automatically, the fact that you didn't get them back means they expired. You can also see they are more than 1 month old, so more proof they expired.

Babar's avatar
Babar S Community Member

I see.

And why aren't connects refunded if a job expires after 30 days?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Babar,

 

Connects are only refunded when a client closes their job without hiring or we find a job post has violated our Terms of Service.

 

Thank you.

~ Aleksandar
Upwork
Shabbir's avatar
Shabbir U Community Member

Hello Everyone!

 

I am facing this issue that when a project is cancelled which is happening a lot of the times these days, I do not receive the connects back. I just evaluated the closed job and realized that I haven't received the connects back for 12 cancelled projects within this month. Can anybody please help me? I can provide the links if needed.

 

Thank you!

Bojan's avatar
Bojan S Community Manager

Hi Shabbir,

 

We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

 

Thank you!

~ Bojan
Upwork
Abdullah's avatar
Abdullah A Community Member

Hello,

 

I believe it is unfair of Upwork to just archieve our connects when a client is unresponsive! The cient does not choose one of the offers neither close it and we as freelancers pay for that with our connects.

 

At least, Upwork should return our connects back to us.

 

 

Best regards