Dec 22, 2020 11:34:42 PM Edited Jul 3, 2022 10:56:25 AM by Andrea G
Why connects didn't refund when the job post is closed or expired? even the client did not hire anyone.
Solved! Go to Solution.
Nov 19, 2022 06:25:47 AM by Pradeep H
Hi Ahad,
Thanks for your message. I checked your Connects History page and we can see that you already received your monthly connects. You should expect to see these awarded on every 17th day of the month.
Thank you,
Pradeep
Nov 20, 2022 02:17:00 AM by Pradeep H
Hi Lino,
Thank you for your message. You can use Connects to reach out and let them know you're interested in their project by applying to their job posts. The number of Connects you need to use varies on every job and some job may not require Connects at all to submitting proposals. Learn more about Connects here.
Thank you,
Pradeep
Nov 20, 2022 09:44:08 PM by Savindu P
Hi I am savindu pasintha. these days I struggle to get some upwork through some freelancing job for the software development. but its very hard to get because my connects is very less. so out side the europian region peopls like me, they dont have too much money to spent for the bying connects.so, if you can do some thing for this.
Nov 20, 2022 11:39:40 PM by Pradeep H
Hi Savindu,
Thank you for posting. I understand your concern. You receive 10 free Connects every month at the beginning of your billing cycle. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.
I suggest you take a few Upwork Academy courses to help you get started. Feel free to sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork. We hope you find these online resources useful in your Upwork journey.
Thank you,
Pradeep
Nov 23, 2022 07:26:28 PM by Krishnan I
Hi,
I guess agencies with free plan are supposed to receive 10 free connects every month right? Beacuse I havent received even 1 free connect till now. Could you please check on this?
Nov 23, 2022 08:13:53 PM by Pradeep H
Hi Krishnan,
Thank you for your message. The Agency Basic plan does not get free monthly Connects.
Thank you,
Pradeep
Nov 23, 2022 09:31:06 PM by Pradeep H
Hi Habibor,
Thank you for your follow up message. I will share your suggestions with the relevant team.
Thank you,
Pradeep
Nov 28, 2022 08:09:49 AM by Gustavo R
Hi Ahsan.
You can buy connects directly. You can go here for that: Membership page
You could also wait for the cycle to give you the connects for your current membership.
You can know more about it here: Understanding and using Connects
Hope that helps.
Nov 30, 2022 02:43:33 AM by Julian D
I don't seem to be getting any free connects anymore? Has the policy on this changed at Upwork?
I lumped a few on 3 jobs that seemed to be advertised for weeks then they disappeared.
Nov 30, 2022 05:38:52 AM by Annie Jane B
Hi Julian,
Thank you for reaching out to us. Yes, there was an update regarding free Connects.
We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
You may also check this article to see how Connects work now.
Nov 30, 2022 06:16:18 AM by Julian D
I don't mean from interviews. I mean the good will credits that are given at the end of the month.
Nov 30, 2022 08:18:49 AM by Nikola S
Hi Julian,
Thank you for following up. I would like to clarify that you already received free monthly Connects for your current billing cycle. You can find more information on your Connects History page.
You’ll see your monthly free Connects added on your next billing cycle date. Not sure when your billing cycle begins? You can find this date on your “Memberships and Connects” page under User Settings. You’ll also receive an email when your Connects are available for use.
Dec 17, 2022 07:06:48 AM Edited Dec 17, 2022 07:13:01 AM by Julian D
I don't seem to be getting them. I can't appliy to anything, because I always have only 3 connects. For over a month. Just give a few connects so I can apply for something. Not like they are difficult jobs.
Dec 7, 2022 07:47:27 PM by Habibor Rahman M
Hi Annie, Its been last couple of months I did not get monthly free conects. My conects are in almost bottom.
Dec 8, 2022 12:04:32 AM by Pradeep H
Hi Habibor,
Thank you for your message. I checked your account and noticed that you are already receiving monthly Connects on 19th of each month. You can refer to the Connect History page for more information.
Thank you,
Pradeep
Dec 3, 2022 09:38:21 AM by Annie Jane B
Hi Hussain,
Thank you for reaching out. The amount of Connects needed to submit a proposal on a job is indicated on the 'submit proposal' page.
Dec 3, 2022 04:08:05 AM by Ayesha P
hellow, Can I know that how many connects I am received monthly? is it 10 connects?
Dec 3, 2022 06:34:31 PM by Saima B
Many people are not responding to freelancer proposal's nor do they are hiring anyone, I saw many clients who did not hire any one in 2 months my proposals were still in pending, I request Upwork community that please reward back those connect to the freelancer after one month of the proposal submission, and also remove such jobs if the client did not hire anyone within 2 weeks, its mean he no longer needs anyone just wasting time and connects of freelancers.
Dec 3, 2022 11:44:53 PM by Pradeep H
Hi Saima,
Thank you for your message. I understand your concern. If a client doesn’t hire anyone and closes their job post, any Connects used to submit a proposal will be returned to you. However, if they do not close the job or hire another freelancer/agency, no Connects are returned. To help make sure clients remember to close a job, we regularly reach out to those who have open jobs and encourage them to close the job if they don’t intend to hire. We have already ramped up our outreach to clients who post jobs and don’t hire, and are looking into other ways to better ensure these jobs get closed so your Connects are returned in these cases.
Thank you,
Pradeep
Dec 6, 2022 11:15:20 PM by Md Abu S
May I know? if anyone invites me will i get any connection for this invitation?
Dec 7, 2022 04:18:34 AM by Annie Jane B
Hi Md Abu,
Connects are not awarded when you get invited for a job because you did not spend Connects to get invited.
You can learn more about Connects here.
Dec 5, 2022 02:33:14 AM by Noorjahan B
I am newly joined upwork, I just alpplied randomly to several jobs. Now I don't have connects to use. What should I do.
Dec 7, 2022 08:11:02 PM by Pradeep H
Hi Noorjahan,
Thank you for your message. You can purchase Connects using your Upwork balance or by adding a valid billing method only.
Thank you,
Pradeep
Dec 8, 2022 12:04:26 AM by Nahid Hasan N
Hello Upwork‚ I didn’t received my monthly 10 connects. Please help me.
Dec 8, 2022 03:30:41 AM by Pradeep H
Hi Nahid,
Thank you for your message. I checked your account and noticed that you are already receiving monthly Connects on the 19th of each month. You can refer to the Connect History page for more information.
Thank you,
Pradeep
Dec 8, 2022 05:05:37 AM Edited Dec 8, 2022 05:06:11 AM by Nahid Hasan N
Thanks Pradeep. Yes‚ I think something is wrong from me.
Dec 9, 2022 12:48:40 AM by Muhammad S
Hi..
I applied for some works, but i has been almost 10 days the clients neither hired anybody nor did they cancel the jobs and my connects are just struck out there..
Either remove their jobs or return my connects..
Regatds
Dec 9, 2022 03:37:36 AM by Pradeep H
Hi Muhammad,
Thank you for your message. I understand your concern. To help make sure clients remember to close a job, we regularly reach out to those who have open jobs and encourage them to close the job if they don’t intend to hire. We have already ramped up our outreach to clients who post jobs and don’t hire, and are looking into other ways to better ensure these jobs get closed so your Connects are returned in these cases.
Thank you,
Pradeep
Dec 10, 2022 05:38:16 AM by Jagdeep S
I got a notification from upwork that I have been refunded 6 connects but when I checked my balance connects were still 0. It's been 2 days and I still haven't received my connects back.
Dec 10, 2022 07:39:25 AM by Annie Jane B
Hi Jagdeep,
Thank you for reaching out to us. I checked your Connects history and found that the Connects were refunded last December 9. You can check your Connects history here.
Dec 10, 2022 11:18:01 PM by Muhammad S
Hii..
Some clients posted jobs almost 2 weeks before, but neither they hire nor they close the job. How can we get back our connects? Why upwork itself doesn't close such jobs?
Regards
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