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Abdullah Al Motroo's avatar
Abdullah Al Motroo Y Community Member

Connects

My current connects cycle is showing 11 sept- 10 Oct. today is 12 Oct. I did not receive free 10 connects of this month. 
Every 11th of the month , I receive 10 free connects. However, this time I did not receive the free connects.
I want to know why?

ACCEPTED SOLUTION
Aleksandar's avatar
Aleksandar D Community Manager

Hi Abdullah,

 

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork

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3 REPLIES 3
Aleksandar's avatar
Aleksandar D Community Manager

Hi Abdullah,

 

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Mehreen's avatar
Mehreen R Community Member

I haven't received free connects. My billing cycle ends on 24th every month.

Andrea's avatar
Andrea G Community Manager

Hi Mehreen,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea