Contact support?

[9a664e00]

How do we start a support ticket that is not public?

[759e32fa]

Hi Aaron,

If you wish to contact our support team through a support ticket, please follow these steps:

1. Select Get Support at the bottom of this or any Help Center page
2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to request additional help
4. Select "I need more help" or "I need additional help" and follow the options provided

[9a664e00]

What is the typical turn around time? It's been four days. Should I submit another ticket?

[AndreaG]

Hi Aaron,

Thank you for reaching out. I can see that you've raised a support ticket today regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.