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9a664e00
Community Member

Contact support?

How do we start a support ticket that is not public?

3 REPLIES 3
759e32fa
Moderator
Moderator

Hi Aaron,

 

If you wish to contact our support team through a support ticket, please follow these steps:

  1. Select Get Support at the bottom of this or any Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to request additional help
  4. Select "I need more help" or "I need additional help" and follow the options provided

~ AJ
Upwork
9a664e00
Community Member

What is the typical turn around time? It's been four days. Should I submit another ticket?

AndreaG
Community Manager
Community Manager

Hi Aaron,

 

Thank you for reaching out. I can see that you've raised a support ticket today regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea
Upwork
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