Hi Mehtab,
This happened because your contract with the client was inactive for 90 days, with money still in escrow. Note that before a contract is closed, we notify both clients and freelancers 2 weeks prior to this closure. Clients were provided with opt-out links in their email, and freelancers were encouraged to contact their client to kick off new activity on the contract if they wished to keep it open. Also, note that messaging alone with a client does not constitute activity. We consider contracts that have logged one of the following actions as active: payments, bonuses, or milestone updates.
In this case, you can propose a new contract to the client for the portion of the work that's yet to be delivered. You may visit this article for some additional information on inactive contracts.
