Apr 12, 2020 08:36:16 AM Edited Apr 12, 2020 12:21:46 PM by Joanne P
Hi. Please help correctly enter the Russian phone number +7 ### ### ## ## in the field (###) ############
Solved! Go to Solution.
Jun 8, 2020 11:19:20 AM by Omar M
@Sergei M
Please change the post you marked as the solution, it is very confusing as its not actually the solution.
To anyone else experiencing this issue and getting frustrated by the "copy pasta" answer from Upwork representatives:
The correct format is not a standard format for phone numbers, so here is how you can convert your number to be valid in the phone number field:
Step 1:
Write out your full international phone number as you normally would with the "+" symbol or "00" (if you don't know your country's dialing code, you can find it at https://countrycode.org/)
e.g.
UK: +447922222222, DE 00491622222222, ES +43692222222, US +15552222222
Step 2:
Work out what your countries international code is
e.g.
UK: +44, DE 0049, ES +43, US +1
Step 3:
Remove the "+" symbol or "00" and surround the numbers with brackets ()
e.g.
UK: (44), DE (49), ES (43), US (1)
Step 4:
Add a space after the brackets and put in the rest of your phone number.
Using the examples above, you should end up with the following:
UK: (44) 7922222222, DE (49) 1622222222, ES (43) 692222222, US (1) 5552222222
IMPORTANT: Only your country code without "00" and without the "+" symbol should appear in the brackets "( )" AND the brackets must be followed by one single blank space " ".
Upwork Support Representatives:
A tip!
When you come across a question that is repeatedly asked, with the same "copy-paste" answer from the knowledgebase - but people are still not able to solve, it shows that the answer is either incomplete, inaccurate or not clear enough. Instead of just repeating the same thing over and over again hoping it would solve it, you should actively escalate the issue to whichever department is responsible for maintaining documentation.
To have 10 pages of the same user frustrations with the same answer from your team is frankly ridiculous. Feel free to copy my steps and answer above to be submitted for the documentation.
Upwork Development Team:
I doubt you will read this, but your configured regex is not in line with any international standards for validating phone numbers. This should be modified immediately. You are an international platform with access to some of the best developers across the world. Mistakes like this should not happen.
Jun 13, 2020 12:14:36 PM Edited Jun 13, 2020 12:15:15 PM by Raj K
Yes i can't also add phone number
its showing me "Enter phone number in (###) ############ format" while i'm adding phone number in (countrycode) phone number
Jun 13, 2020 05:16:48 PM by Joanne P
Hi Raj,
Please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country code, make sure to wrap the country code in brackets and add a space between the country code and the phone number.
Jun 10, 2020 12:00:45 AM by Joanne P
Hi Umesh,
Please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country code, make sure to wrap the country code in brackets and add a space between the country code and the phone number.
Jun 18, 2020 06:45:32 PM by Kiele L
I am trying to add my bank account details on the page. It is asking to add my phone number with the format:
Enter phone number in (###) ############ format.
I added my mobile and number and still the same error keeps popping up. See screenshot.
What's wrong?
Jun 18, 2020 09:33:20 PM by Joanne P
Hi Kiele,
Please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country code, make sure to wrap the country code in brackets and add a space between the country code and the phone number.
Jun 22, 2020 01:46:42 AM by Renata W
Hi, can't add either for UK phone number, none works - with/without "+" just country code, my full number only, with 0044 or 44. How to solve it?
Jun 22, 2020 02:05:40 AM by Goran V
Hi Renata,
Please add your country code in brackets () and then add the rest of your number. Please don't add any signs, and don't forget to add space after the brackets. Thank you.
Jun 27, 2020 05:27:53 AM by Artem K
This is example of disgusting UX. Please, hire some UI/UX and fix it. The idea to have whitespace among 12-15 digits absolutely ridiculous!
Best regards
Jun 22, 2020 11:04:13 PM by Suravi Das R
My country code is (+880)
and number is 01xxxxxxxxx
How to format this in
(###) ############ format ???????????????????
Jun 22, 2020 11:26:38 PM by Goran V
Hi Suravi,
Please remove the plus sign from your country code, add space after the brackets and then add the rest of your number. Thank you.
Jun 23, 2020 05:12:24 AM by Brian W
Hi,
I'm trying to add my bank account as a method of receiving payment.
When inputting my details in the form for this, the format proposed in the mandatory field for phone number is not the correct format for phone numbers in FRANCE, where I live.
So, it is impossible to save the form and hence impossible to add my bank account.
(unless I'm missing something...)
For info, the phone number format in France is 01 23 45 67 89 or +33 1 23 45 67 89 from outside France.
Any ideas?
Jun 23, 2020 05:21:49 AM by Goran V
Hi Brian,
Please add your number in this format: (country code) phone number, please don't add any signs and don't forget to add space after the brackets. Thank you.
Jun 25, 2020 06:37:07 PM by Gulcan C
Hi there!
So I am trying to set up my payment method and I cant fit my phone number to the required format, I try different combinations but it doesnt work. So my phone number is like this: +00 000 000 000
How do I fit this to a (xxx) xxxxxxxxxxxxxx.... sort of format?
Jun 25, 2020 10:15:30 PM by Joanne P
Hi Gulcan,
Please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country code, make sure to wrap the country code in brackets and add a space between the country code and the phone number.
Oct 13, 2020 07:19:15 PM by Anna T
I am unable to put in my phone number correctly when creating a profile, it keeps on telling me 'phone number must be digits' i don't understand.
Oct 13, 2020 08:59:23 PM by Avery O
Hi Anna,
Please try adding the phone number in this format - (country code) phone number, without the plus (+) sign for the country area and making sure to wrap the country code in brackets. Please also add a space between the country code and the phone number.
Let us know if you need further help and our team will assist you further.
Oct 13, 2020 11:20:32 PM by Anna T
Thankyou, I tried doing that but it still isn't working for me. It comes up with the same message.
Oct 13, 2020 11:26:52 PM by Goran V
Hi Anna,
Could you please share a screenshot capturing the format of the number you`re using and the error you`re receiving? Thank you.
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