Cultural Sensitivity & Support Advocacy

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Security policies on Upwork can have unintended biases that may discriminate against certain freelancers, especially those from countries where digital identification is not as widespread. Indeed, the absence of a digital identity system in certain countries can complicate the verification of users' identities, which can lead to unfair decisions or obstacles for freelancers from these regions.

It is therefore crucial for Upwork, as a professional platform focused on inclusivity, to implement security policies that take these regional differences into account. It is important to ensure that identity verification criteria do not inadvertently disadvantage some freelancers due to the lack of digital identity systems in their country.

In this context, it would be relevant for Upwork to engage in a thorough reflection on how its security policies may disproportionately affect certain users, and to adapt its verification procedures accordingly. Transparent communication with the freelancers community on these issues is also essential to maintain trust and foster a culture of inclusion on the platform.

How to ensure a fair identity verification process for all freelancers, regardless of their country of origin? Share your ideas and suggestions for promoting inclusion and reducing bias in Upwork's security policies. Please remain professional in your responses.

[LuiggiR]

Hi Saatsa,

We appreciate you for sharing your thoughts regarding the verification process. We can assure you that the team is currently reviewing your recent submission for verification. If anything comes up, they will contact you directly and work closely with you to find a solution to any verification limitations you may have.