Mar 10, 2022 07:04:27 PM Edited Mar 24, 2022 11:11:06 PM by Avery O
Hello!
Is there a delay now on the Top-Rated salary availability?
Please advise. Thanks
Solved! Go to Solution.
Mar 10, 2022 07:56:12 PM by Avery O
Hi everyone,
I understand why this can cause concern for some of you. Please know that cleared payments are released on Fridays by 5 a.m. UTC. If you live in another timezone, please calculate the time difference to determine when your payment will be available. We will also email you after your payment is applied and ready to be withdrawn.
If your client disputes your hours or their billing method cannot be successfully charged, your payment will be processed according to the Weekly Billing Cycle. You may visit this article for more information about Faster Payouts.
If there are any specific issues related to this, we will update this thread. I can confirm that there are no reported issues that are affecting how these payments are processed.
Jun 24, 2021 09:58:11 PM by Marese B
Jun 24, 2021 10:48:58 PM by Joanne P
Hi Marese,
I checked your Transaction History and saw the pending earnings you mentioned. If you checked the invoice date, it looks like it was for the previous week's logged hours. Please know that all-time logged in your Work Diary, whether tracked or added as manual time, is automatically invoiced to your client using the schedule below.
Here's the help article to learn more about getting paid for Hourly Contracts.
As for Fixed Price contracts, when your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period.
You should be able to confirm the date when the funds should be available by checking the information in your Transaction History.
Jul 22, 2022 04:52:45 AM by Hassan Ahmad C
Hi, I log the hours last week. and the client paid the amount yesterday but the amount is still in the review section. Can you please check?
Jul 22, 2022 06:07:31 AM by Andrea G
Hi Hassan,
That's working as designed! The client review period runs from Monday at 12 noon UTC following the close of the billing period until the following Friday (today in your case) at 23:59 UTC.
Jul 22, 2022 07:39:44 AM by Naresh M
Hi Andrea,
My payment for hours logged last week is showing under Review. Being Top Rated freelancer, it should have been released and made available. Please help.
Regards,
Naresh
Jul 22, 2022 08:53:59 AM by Andrea G
Hi Naresh,
If your client disputes your hours or their billing method cannot be successfully charged, your payment will be processed according to the Weekly Billing Cycle. You may visit this article for more information about Faster Payouts.
Sep 2, 2022 03:23:06 AM by Walter Y
Sep 2, 2022 07:10:35 AM by Coralie E
Same here! Is there anyone from Support monitoring these threads this morning?
Sep 2, 2022 07:56:27 AM by Andrea G
Hi Walter and Coralie,
If your client disputes your hours or their billing method cannot be successfully charged, your payment will be processed according to the Weekly Billing Cycle. You may visit this article for more information about Faster Payouts.
Sep 2, 2022 08:10:00 AM by Coralie E
Hi Andrea, and thank you for your reply. In my case, this payment is from a large, established client that I have been working with (40 hours/week) for more than two years. There is no dispute, as I work with their management each day, and I am certain there was no issue with their payment. (I read the article, thank you for posting the link).
So, eliminating those two issues, how can I get my payment unstuck?
Thank you!
Sep 2, 2022 09:13:12 AM by Andrea G
Hi Coralie,
Clients have from Monday to Friday to review and make the payment corresponding to hours invoiced. Because of this, if the client's payment method failed at the beginning of the week and we were unable to charge them until later in the week it would be too late to release your payment early and the Weekly Billing Cycle would need to be followed. That said, please keep in mind we're unable to share any specifics of your client's account because of privacy reasons.
Sep 2, 2022 11:14:57 AM by Walter Y
Hello Andrea,
This doesn't make sense, the client showed me images of everything being processed. Shouldn't there be a way to manually push them through if the funds were approved of?
Sep 2, 2022 01:05:45 PM by Arjay M
Hi Walter,
Arjay here stepping in for Andrea. I certainly understand that you want the funds to be processed in your account. I can see that you've been communicating with one of the support team members regarding your concern via a support ticket. We highly suggest you continue doing that if you need further assistance so that the team can look into your concern more efficiently.
Sep 16, 2022 12:10:56 AM by Jeffry John J
Hi,
I am a Top Rated freelancer. I have worked with 3 clients last week for an hourly project. My earnings from my 2 clients are now Available but the other 1 is not at this point in time. Can you pls check?
Sep 15, 2022 11:55:58 PM by Anjana S
Hello, my profile visibility has been set to locked private. I have requested to change the same to public. Though the request status has been changed to solved, it has not been solved yet. I cannot follow up on the same but keep requesting the same multiple times.
Regards.
Anjana S
Sep 16, 2022 12:17:04 AM by Shan C
I'm having the same issue. I also tried to contact support, and opened a ticket, but no response yet. Additionally, I can't seem to delete old skills on my profile. I try to delete them, but they show up again as soon as I refresh the page, or return back to my profile on the mobile app. I'm wondering if upwork is just experiencing some temporary technical issues.
Sep 16, 2022 02:12:58 AM by Avery O
Hi Shan,
I have done the same for you - I set your profile visibility to public.
As for your other concern, please know that this is a known issue and the team is working to resolve this issue. You may monitor this thread for updates.
Sep 16, 2022 02:10:55 AM by Avery O
Hi Anjana,
I have reset your profile visibility to public as requested.
Oct 13, 2022 11:18:56 PM Edited Oct 13, 2022 11:22:37 PM by Rosemarie A
Hello.
Is there a delayed pay outs for top rated today? I withdrawn my funds today but still not receiving in my local bank. We need the funds badly.
Thanks,
Rose
Oct 14, 2022 02:14:06 AM by Arjay M
Hi Rosemarie,
Thank you for your message and I'm to hear that you still haven't received your funds. However, I checked and can confirm the transaction you're referring to was successful on our end. Can you please confirm if you received an email after your payment is applied indicating that the funds are ready to be withdrawn?
Oct 14, 2022 01:42:29 PM by Marjorie Anne S
Hi,
This is the 2nd time it happened to me. Usually if I withdraw my payments on a Friday, I am receiving it same day but up until now it I have not receive it yet.
Oct 14, 2022 04:25:13 PM by Arjay M
Hi Marjorie Anne,
I'm sorry to hear that you still haven't received the funds. However, It looks like your payments have already been processed and you were able to withdraw to your payment method.
Take note that for Faster Payouts, cleared payments are released on Fridays by 5 a.m. UTC. Please allow one to two hours for your earnings to be processed from that time. If your client disputes your hours or their billing method cannot be successfully charged (there's an issue with their billing method), your payment will be processed according to the Weekly Billing Cycle. This means your earnings are not eligible for Faster Payouts, and you'll receive your earnings after the security period (Wednesday).
You may want to visit this article for more information about Faster Payouts.
Nov 4, 2022 06:53:27 AM by Farina K
Hello
I wanted help regarding payments not being available early - on Friday. Has the rule changed?
I am unable to contact Upwork support as when I click on the get support button nothing appears. Could anyone from Upwork help?
Thank you
Nov 11, 2022 05:56:58 AM by Ifedi E
I was supposed to get two different hourly payments into my Upwork account today, one has gone through but the second is still at the review stage, why?
Nov 11, 2022 07:13:41 AM by Andrea G
Hi Ifedi,
If your client disputes your hours or their billing method cannot be successfully charged, your payment will be processed according to the Weekly Billing Cycle. You may visit this article for more information about Faster Payouts.
Nov 11, 2022 07:45:08 AM by Ifedi E
The payment has reflected on the client's profile. Also, the client ended the contract and asked me if I received the payment, but I could not confirm if I did since the payment was supposed to reflect today Friday. He never disputed the job done.
Jan 12, 2023 09:32:47 PM by Walter Y
Only a portion of my early payment has come through. Is this another issue in relation to last week?
Jan 12, 2023 10:12:40 PM by Avery O
Hi Walter,
It looks like you're referring to Faster Payouts. I see that one of your contract earnings still needs to be processed. If your client disputes your hours or their billing method cannot be successfully charged, your payment will be delayed and processed according to the Weekly Billing Cycle.
Jan 20, 2023 05:29:51 AM by Emre Y
I'm a top rated plus freelancer. My earnings for the last week were supposed to be available today. But they are still in "In review". Is anyone else having the same issue?
Jan 20, 2023 06:35:06 AM by Andrea G
Hi Emre,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 20, 2023 05:45:55 AM by Mary Charmaine B
why is my salary still pending? I can withdraw it every Friday. but now it's still pending
Jan 20, 2023 07:34:17 AM by Andrea G
Hi Mary,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 20, 2023 10:23:57 AM by Afton H
A payment that I've been getting early as a Top Rated Plus contractor was not distributed yet and I've always received that payment by now. It's still pending. Does that mean the client didnt fund the account on time and now I'll get it Wednesday?! That's just great...I hate late paychecks it could literally mean no power or water for a week cause Bill's dont wait.
Jan 20, 2023 11:24:33 AM by Andrea G
Hi Afton,
Please know that if your client disputes your hours or their billing method cannot be successfully charged, your payment will be processed according to the Weekly Billing Cycle. You may visit this article for more information about Faster Payouts.
Feb 2, 2023 10:23:21 PM by Rosemarie A
Hi. Is there a payment delay again in Top Freelancers? I am a top freelancer. I Withdrew my funds $183 and received an email that it is already processed. I 've checked my Local bank account and.my funds still not receiving.
Thanks,
Rose
Feb 3, 2023 01:28:51 AM by Annie Jane B
Hi Rosemarie,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
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