Jul 6, 2020 11:30:18 AM Edited Jul 6, 2020 12:07:16 PM by Bojan S
Hello,
I need to start an urgent contract and the desktop app does not show the active contracts. I fact, even the field were it usually shows the contracts is missing, as the attached screenshoot shows.
I already unistalled the app and installed it again and the issue persists 😕
Any suggestions, please?
**Edited for community guidelines**
Solved! Go to Solution.
Jul 6, 2020 12:07:56 PM by Bojan S
Hi Loreta,
Could you please try the troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.
Thank you.
Jul 6, 2020 12:07:56 PM by Bojan S
Hi Loreta,
Could you please try the troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.
Thank you.
Jul 17, 2020 06:13:31 AM by An T
Have you fixed this matter? Same issue happens to me. I can't show all active contracts.
Jul 17, 2020 06:15:07 AM by Filip K
the contract runs from July 2018, but today it has disappeared in the linux application and cannot be selected.
I checked and the contract is active.
the freelancer profile is active, the profile is public, the freelancer was verified a few months ago.
reinstalling the application and restarting the computer did not do anything.
trying to install the application on another computer did not work either.
other freelancers who work in this project didn't occured similar problems.
Filip, Agency owner.
Jul 17, 2020 06:19:52 AM Edited Jul 17, 2020 06:20:13 AM by Goran V
Hi Filip,
I would like to confirm that it is possible for this to be an issue. Our team is investigating this at the moment and will reach out to you via ticket as soon as possible to assist you further. Thank you.
Jul 17, 2020 06:17:27 AM by Goran V
Hi An,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.
Jul 17, 2020 06:24:39 AM by Loreta M
Jul 17, 2020 06:36:02 AM by Shah Zubair K
I tried restarting app, installed beta versions and installed both 32 bit and 64 bit still dosent show the contract. i even deleted the upwork data folder from below location
%USERPROFILE%\AppData\Local\
and then reinstalled upwork, still dosen't show the active contract
Jul 17, 2020 06:40:44 AM by Goran V
Hi Shah,
Our team will reach out to you via ticket and will assist you further as soon as possible. Thank you.
Aug 12, 2020 02:29:09 PM by Edwige A
Hi , I have signed a ew contract today but it does not appear i my active cotract. So I caot work
Aug 12, 2020 03:33:46 PM by Luiggi R
Hi Edwige,
I can see that the contract you're referring to is signed but has not started yet, meaning that is set to start on a future date. You will be able to view and track time on your contract once it's active.
Jul 17, 2020 06:44:29 AM by Loreta M
Hi, I solved it with the helpdesk support. They told me to erase the cache going to settings, by clicking your name in the lower left corner. Then you select "advanced" from the menu at the left panel and then select "clear cache and restart". It'll delete all the info about the time recently -minutes ago- tracked, though. Hope this works for you too.
Jul 17, 2020 06:47:15 AM by Shah Zubair K
Didnt work for me. Tried Already. Thank You for the Reply.
Jan 26, 2022 12:44:40 AM by Goran V
Hi Van,
If you're experiencing any problems with our Desktop app you can follow our troubleshooting steps here. If you're still experiencing the same problem after this, feel free to submit a support ticket from the app. To do this, click on the Settings Cog > Support & Feedback. Thank you.
Jan 25, 2022 05:28:07 AM by Andrea G
Hi Ediver,
You can find advice on how to Troubleshoot the Desktop App here. If you still experience problems, report the issue so we can help you. Here’s how:
Jan 25, 2022 11:51:56 PM by Joanne P
Hi Ediver,
Could you please try the troubleshooting steps shared in this help article under 'Contract not listed in Desktop App'. This was also shared with you by Andrea in response to your post earlier.
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