Desktop app not showing time tracker and signed in as undefined undefined

[#1]

Hi, 

My desktop app's time tracker window is not showing, but the messages window does. When I tried to log out of the app, it shows that I am "Signed in as undefined undefined" and can't log out. 

[#2]

Hi Ana Kristina,

Could you please try the troubleshooting steps in this help article? If the issue persists, please follow the instruction on "How Do I Report A Problem" on the same article so that our team can investigate further. 

[#3]

Thanks for the response, Joanne.

Unfortunately, none of the items in the link worked. I also tried to send a message on the Support and Feedback on the desktop app, but it just loads and doesn't push through. Not sure what's going on.

[#4]

Hi Ana,

One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.

[#5]

Awesome. Thanks Goran. Will just wait for the ticket, then. 🙂

[#6]

Did you get any solution Ana? I am facing the same issue.

[#7]

Hello Alok,

I am sorry to hear that you have issues with Desktop application. Please follow the below steps for the operating system (OS) you are using:

Windows:
1) Uninstall the app
2) Please go to C:\Users\<USERNAME>\Appdata\Local then delete all Upwork folders that you will see
3) reinstall the app

Linux:
1) Uninstall the app
2) Please go to Linux: ~/.Upwork/ then delete all Upwork folders that you will see
3) reinstall the app

MAC IOS:
1) Uninstall the application Upwork Tracker from your system/device.
2) Open the terminal app
3) Run this command> tccutil reset All
4) Then run this command> mv ~/Library/Application\ Support/Upwork{,.bak}
5) Go to the Upwork website and download/install the latest version of the application.
*If a window prompts asking for the Upwork app to have permission, please accept.

I hope you find this information helpful. Let us know if that doesn't help.

Thank you.

Pradeep H.