Device Authorization Issue

[jehanzebdotai]

Hi 

I cannot open my settings or withdraw any amount from my Upwork account.. Can anyone assist with the possible solution?

Much appreciated. 

BR.

[AndreaG]

Hi Jehanzeb,

It looks like you've added an extra layer of security to your account by setting up an authenticator app to confirm that it's you. Please use the code from the app you downloaded when setting this up. If you need any further assistance please let us know!

Thanks!

[jehanzebdotai]

Hi Andrea,

Thank you so much for the prompt response. But unfortunately, I lost my cellphone. and I don't have access to previous codes or authenticator app backup. But I have all the credentials including phone number/email and security questions. 

Please guide me what should I do now.

Looking forward to your kind response. 

BR

[AndreaG]

Hi Jehanzeb,

Thank you for following up. Someone from our team will reach out to you via support ticket in order to assist you further.

[jehanzebdotai]

Thank you so much.. Looking forward to hearing from the support agent 🙂

Have a blessed day!!