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Device authorization

Active Member
Doeun K Member Since: Feb 2, 2019
1 of 5

 

Capture+_2019-02-04-23-17-19[1].png
 
 
Upper body is my problem. The problem is after I login on the site. When I click the 'setting', I cannot authorize that part. I don't know why because I write the correct answer down. My security question is "The name of your elementary school" and the answer I wrote down is "**Edited for Community Guidelines**". But there came out the page written 'incorrect'. what should I do? Please help me! 
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Doeun,

 

Please be careful of spelling errors when you`re typing your answer. To reset your security questions follow the instructions in this Help Article. Thank you.


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Active Member
Doeun K Member Since: Feb 2, 2019
3 of 5

Thank you for helping my problem. Actually, I typed answer exactly and check it out several times where or not it is correct. But 'Device authorize' is failed. Even, following the way posted in 'help article', I fill the form and tried to submit it. But, It did not work. So, I'm exhausted. Do you have any idea?   

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
4 of 5

Hi Doeun,

 

By filling the form you have already created a ticket with our team and one of our team members will assist you directly there as soon as possible. Thank you.


Untitled
Active Member
Doeun K Member Since: Feb 2, 2019
5 of 5

okay, I'll wait for good news. Actually, I have to check my account and other else, but still couldn't do that because of authroization problem. please contact me as soon as possible. Thank you for reply. 

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