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Didn`t receive 'payment processed' email, should I be worried?

maddyk07
Active Member
Madushani K Member Since: Mar 1, 2021
1 of 4

Hi,

I requested withdrawal of funds yesterday (1st March), and I still haven`t received the 'your payment has been processed' email. Should I be worried? I normally get the email within mins and funds within hours. Thank you!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Madushani,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
aaminah_syed
Active Member
Aaminah A Member Since: Apr 16, 2021
3 of 4

Hey, I also withdrew my funds yesterday but I still haven't received the "your payment has been processed" email from Upwork. I always get this email and my funds within the same day. Can you kindly resolve this issue. Thank you. 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Aaminah,

 

It looks the payment is still in process. Please note that Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and we will assist you further. In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.

 

Thank you.

~ Aleksandar
Upwork
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