sheenabasjan
Member

Difficulty verifying email

I have the same problem! Please anyone who knows how to solve this problem i have tried everything.
6 REPLIES 6
dilara-y
Member

Hi 

Please help me because ı can not verify my email address. I have already changed my email adress but nothing happened still can not verify.

kochubei_valeria
Community Manager
Community Manager

Hi Sheena,

 

Could you please check your spam/junk folders and make sure your email service provider isn't set up to block certain emails? We checked and it looks like the confirmation email was successfully sent to you.

~ Valeria
Upwork

Hello Valeria, please help me. I tried everything (spam folder, re-sending verify email...) and nothing works, I simply not get the verify email. 
Please some help.

Hi Rodolfo,

Someone from the team will be getting in touch to help you with the email verification, thank you for your patience.

~Nina
0f86e7d8
Member

I just became a client but the simple email verify protocal is not working

for me at either one of my mailboxes. The verification failed twice.

kochubei_valeria
Community Manager
Community Manager

All,

 

Our engineers confirmed that we currently have a known issue with email verification. The issue is being fixed at the moment. Please, try resending the confirmation email a little later.

 

Thank you for your patience.

~ Valeria
Upwork