Direct contract payment issue

[1bcb1383]

Hi,

My client can not process payment invitation for direct contract. It says: We are sorry we are experiencing a technical problem and cannot process your request right now. Please try in a minute.

Ps: This is an urgent matter that can damage the reputation of the platform.
I put a lot of effort into bringing clients back and getting them paid on Upwork, but if the payment doesn't follow, it won't work.

Thank you.

[1bcb1383]

Hi,

Please help me solve this issue as I am stuck with my client.

Thanx

[NikolaS]

Hi Amine,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[1bcb1383]

Hi Nikolas,

Any update about this issue?

Best Regards