Dispute

[#1]

Can someone please help with reference to a dispute? The contract has been closed and it appears that we are at stalemates. The money is held in escrow (it's $750 btw). Will Upwork make a non-legally binding decision about where the funds go?

Or do we have to go to arbitration for either party to get the funds? Do Upwork keep the $750 since we can't agree? Please help. 

[#2]

Hi Fabio, 

Thanks for your response. 

It's more of a principle thing but can you elaborate and why your experience was terrible.