Jan 19, 2020 05:05:33 AM by Ani A
Hi All,
Can anyone help me? Why can't I see the amount of my earnings in the Work history and feedback section? I have the feedback and then it's written "fixed price", but the amount I have earned is not shown. I'd like that my earnings are displayed on my profile. How can I fix it?
Thanks.
PS. I don't have a plus membership.
Solved! Go to Solution.
Jan 19, 2020 05:31:32 AM by Petra R
Maura-Rose P wrote:If the contract was just closed, you have to give it sometime to show up on your profile.
No.
The contract is showing, the earnings don't. None of the client's contracts display the earnings / money paid.
Jan 19, 2020 05:09:26 AM by Petra R
Ani A wrote:Why can't I see the amount of my earnings in the Work history and feedback section? I have the feedback and then it's written "fixed price", but the amount I have earned is not shown. I'd like that my earnings are displayed on my profile. How can I fix it?
There is nothing to fix. The client has financial privacy, which means none of their contracts show the amount paid.
Jan 19, 2020 05:17:36 AM by Maura-Rose P
If the contract was just closed, you have to give it sometime to show up on your profile.
Jan 19, 2020 05:31:32 AM by Petra R
Maura-Rose P wrote:If the contract was just closed, you have to give it sometime to show up on your profile.
No.
The contract is showing, the earnings don't. None of the client's contracts display the earnings / money paid.
Apr 14, 2020 12:09:01 PM by Hari H
same issue for me. contract ended like 2 days back. invoice and all are there. but available earnings is 0.00 . the client said he has paid then what is the issue
Apr 14, 2020 12:57:18 PM by Bojan S
Hi Hari,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 5, 2020 09:21:05 AM by Muhammad I
Hello Bojan,
I am also facing same issue, even I have login from another browser but still showing nothing in my balance, Its showing earning from client when I select the billing period it do not show any earning.
Thank you
Oct 5, 2020 10:57:47 AM by Bojan S
Hi Muhammad,
Could you please clarify your concern so that we can address it accordingly?
Thank you!
Nov 15, 2020 07:22:12 PM by Mohammed M
I am also facing a similar problem. I have a weekly billing cycle on an hourly contract, but my balance is showing 0.00 whereas I have completed the first week working for the client as well as the least amount of billing quota is also completed for getting paid.
Also on my profile, the ongoing work is not visible...
Nov 15, 2020 09:42:58 PM Edited Nov 22, 2020 12:33:37 PM by Luiggi R
Hi Mohammed,
I checked and the hours you're referring to should appear under review. You can find them by going to Reports > Overview. You can check this help article to learn more. Also, the contracts in progress won't show in your profile until at least $1 has been paid on said contract.
Thank you.
Nov 15, 2020 10:48:31 PM by Mohammed M
Thanks much for your quickest response.
Also could you please tell me why the success score is not visible on my profile?
Nov 15, 2020 10:58:15 PM Edited Nov 15, 2020 10:58:39 PM by Petra R
Mohammed M wrote:Also could you please tell me why the success score is not visible on my profile?
Because you had not done enough contracts the last time it updated, you'll probably get one next Sunday.... it will likely be affected by the outcome of your last contract though. Something didn't go quite to plan, right?
Come to think of it... "Something didn't go great" in 3 out of your 4 contracts? Be careful what you wish for, no JSS is better than a low one.
Mar 22, 2022 12:21:56 PM by Sheharbanu M
Hi,
I have completed 2 weeks with my client but still I can't see any earnings. It says earnings $0.00. The client says he was already been charged by upworks. I can see pending earnings. When these pending earnings will be available? Please help
Regards
Saher
Mar 22, 2022 01:50:03 PM Edited Mar 22, 2022 01:50:34 PM by Bojan S
Hi Sheharbanu,
Please check the Weekly Billing Cycle article for more information about the schedule to release hourly payments. It takes about 10 days for payments to be processed. The first week is when you log time on an hourly contract, which ends every Sunday. The client then has 5-days to review, and/or, dispute any the hours logged on the Work Diary. If there are no issues with the hours logged, the payment for the contract will then go to a 5-day security period before it becomes available on your account.
You can check your Pending tab and In Review tab in order to confirm the status of your payments. The funds under the Pending tab are currently subjected to a standard five-day security period and will become available for withdrawal tomorrow.
Once funds become available in your account balance, you’ll be able to use the Get Paid Now button under the available tab and withdraw the funds to the payment method you set up on your Get Paid page, under Settings.
Thank you!
Aug 21, 2021 12:07:17 AM by Maku O
Aug 21, 2021 12:08:19 AM Edited Aug 21, 2021 12:58:11 AM by NikolaS N
Hi there, am also having the same issues here
My earnings is showing on my profile but when I go to the Get Paid section, my balance is $0.00
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Aug 21, 2021 12:59:56 AM by NikolaS N
Hi Maku,
I checked and it looks like your funds are currently under the Pending tab on your Overview page. This represents the standard security hold period in which funds cannot be withdrawn. Payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability.
You can find more information about getting paid for Fixed-Price contracts in this help article.
Dec 2, 2020 12:19:21 PM by anie e
Dec 2, 2020 01:28:34 PM by Bojan S
Hi Anie,
I just checked this for you and your Total earnings do show both on your profile and in search results.
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
May 11, 2021 03:10:34 PM by Andrea G
Hi Muhammad,
Could you please clarify which contract you're referring to? I checked but it doesn't look like your most recent contract has been closed yet.
May 11, 2021 04:15:30 PM by Muhammad Z
Hi Andrea,
Yes, I am referring to the most recent contract but that was completed 2 days ago and the client has informed me that he has paid the amount but it is not reflecting earnings.
May 11, 2021 06:34:17 PM by Joanne P
Hi Muhammad,
When your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period. Could you please try switching to your agency account and check your transaction history?
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