Nathalie V wrote:
Hello,
I have a problem with getting paid. I was sent a proposal for a job, I accepted the proposal and
After the job was done I got a confirmation that I got paid, yet there is no money appearing in my account (earnings available is zero).
What is going wrong? And how can this be fixed?
In the attached photo, you can see that there is a paid contract but no money in my account.
I also don’t understand what a milestone is. Do i have to do something with a milestone to get paid? It is all very unclear explained on the website.
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You had a fixed-price job and your client paid the amount due into an escrow fund. When you delivered the work, your client paid you. The amount goes into pending for a few days until it is cleared by Upwork after about five or six days, and then it will go into your Upwork account.
Go to "Reports" on your home page and you will see what stage your money is at.
You really should read all the help pages before working on Upwork to understand the different payment methods, which you will find here: https://support.upwork.com/hc/en-us/articles/211063418-Hourly-vs-Fixed-Price-Projects
And another useful thread is this one: https://community.upwork.com/t5/New-to-Upwork/Getting-Started-on-Upwork/m-p/264214#M2
ETA: If you submitted the work, and no money is showing under "Reports", then your client has still not released the funds yet. Upwork automatically releases theme to you after 14 days.
