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Empty desktop screenshot with Catalina after following all the steps

Hi, I already followed all the steps from other posts, that's why I'm creating a new post.


First, the versions:

Upwork -- Version

OS -- Catalina 10.15.7 (19H2)


I can see the upwork app on my security settings both on System Events and on Screen Recording and is ticked on both.


However the screenshots show the empty desktop and even when testing using the screenshot tool from the app, I get the empty desktop or the empty desktop with the Upwork app.


Any guidance is appreciated. Thank you!

Community Manager
Community Manager

Hi Martin,


I apologize for the trouble this caused. Could you please report this following the ''How do I report a problem?'' section of this help article?  This will create a log file with the information needed by our team to assist you efficiently.


Thank you! 

~ Bojan
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