I have notification in my account "Financial transactions for have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them.
Please help me to contact customer support or to solve this problem.
Solved! Go to Solution.
Could you please refer to this page for support notifications about the status of your account? Feel free to follow up directly on the recent notification to talk with our support team and sort out this issue.
Thank you for your message. As confirmed by Valeria, your financial account has been placed on hold due to issues with the payment methods on file. Please update payment methods to restore full functionality to your financial account. I see that the same has been communicated to you via support ticket as well. Feel free to respond to the solved tickets to reopen them at any time if you need further assistance.
Hi sir I have issued 2 week ago Re: Financial transactions have been limited I show this notification now I update the bank account Please restore my account because I start to working properly
I checked this for you and our team has reached out to you already regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
Hi Arun Kumar,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
I have got this warning today:
Financial transactions for "Name & 8-digit" number have been limited. Please check your email for additional information or contact customer support.
And i am unable to generate the ticket & not get any email from upwork regarding that kindly suggest me what i have to do to solve this issue??
I woke up to find this message on my freelancer account:
**Edited for Community Guidelines**
I don't get it. I have updated my payment method, and why should I even do that in the first place for a freelancer account?
I'm no longer on a freelancer plus plan, so I'm not sure what you people want to charge me for.
Besides, I have updated a payment method and was accepted but the intimidating message is still there.
I'm not sure what this means on my Freelancer account; the impacts and whether it affects my JSS, withdrawals, or whatever. I opened a ticket, which seems like Upwork support is just staring at and ignoring.
I'm looking for an immediate response - a detailed one btw. No links or things that need me to read the obvious.
If it means calling Upwork directly, I can do that. I need a succinct explanation.
I understand your frustration with this. I checked your account and I can see that you've already reached out to our team via ticket. Rest assured, our team will update your ticket as soon as possible and will assist you further directly there. Thank you.
I checked your account and I can see that our team has reached out to you via ticket with additional information. Feel free to follow up directly on your ticket with the number 33320991 and our team will assist you further. You can access your tickets on this Link, thank you.
I see that you've already communicated with the support team about the status of your account via a support ticket. Kindly allow them 24-48 hours, and you will get an update on your ticket here once your case is thoroughly reviewed. Thank you!