Jun 18, 2020 03:11:23 AM by Umesh R
Hi, I just received a notification saying my account was downgraded to basic by customer service. Just wondering why it happened?
Solved! Go to Solution.
Jun 18, 2020 04:21:33 AM by Petra R
Umesh R wrote:Thank you very much for your response. I just wanted to confirm that its not something that I should be alarmed.
On the side note, I thought I would still be able to use the Plus membership privileges until the next renewal date, which is the 6th of July.
Oh? Is that the billing cycle? Did you cancel the plus membership then? In that case you can still use it until the end of the billing cycle.
Jun 18, 2020 03:14:13 AM by Petra R
Umesh R wrote:Hi, I just received a notification saying my account was downgraded to basic by customer service. Just wondering why it happened?
because you didn't pay the monthly fee?
Jun 18, 2020 03:56:29 AM by Umesh R
Hi Petra,
Thank you very much for your response. I just wanted to confirm that its not something that I should be alarmed.
On the side note, I thought I would still be able to use the Plus membership privileges until the next renewal date, which is the 6th of July.
Regards
Umesh
Jun 18, 2020 04:21:33 AM by Petra R
Umesh R wrote:Thank you very much for your response. I just wanted to confirm that its not something that I should be alarmed.
On the side note, I thought I would still be able to use the Plus membership privileges until the next renewal date, which is the 6th of July.
Oh? Is that the billing cycle? Did you cancel the plus membership then? In that case you can still use it until the end of the billing cycle.
Jun 18, 2020 04:27:25 AM Edited Jun 18, 2020 04:29:27 AM by Umesh R
Yes, I cancelled my plus membership plan a few days ago. I was able to use it until now but for some reason, my plan seems to be switched to basic, although my setting page shows differently.
Jun 18, 2020 04:37:40 AM by Petra R
What makes you think it's set to basic? The screenshot shows it will come into effect on the 6th?
Jun 18, 2020 04:41:17 AM Edited Jun 18, 2020 04:43:30 AM by Umesh R
I received a notification stating that "Your account is switched to basic by customer service". Therefore, I wanted to ensure that I'm not in trouble.
Looks like my Plus priveledges have been reinstated, as I'm able to view bids on jobs now.
Thank you for your time.
Jun 18, 2020 04:49:07 AM by Goran V
Hi Umesh,
I`m not sure at the moment why you have received a notification about your plan being downgraded to basic. But, I would like to confirm that your current membership plan is Plus.
If you experience any problems on your end, please follow up here. Thank you.
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